Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Annie Dipoo

Templeton,MA

Summary

Dynamic Life Insurance Agent with Globe Life Insurance, skilled in client relationship management and needs assessment. Successfully developed tailored financial plans, enhancing policy awareness and achieving significant sales conversions. Proven ability to educate clients on insurance benefits while maintaining exceptional customer service and follow-up, ensuring long-term client loyalty and satisfaction.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Life Insurance Agent

Globe Life Insurance
08.2025 - Current
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
  • Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.

Baker

Kitchen Garden
04.2022 - Current
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Improved consistency of baked goods by accurately following established recipes and paying close attention to detail during preparation stages.
  • Gained proficiency in operating various baking equipment, ensuring consistent product quality while minimizing downtime due to maintenance issues.
  • Ensured proper food handling procedures were followed at all times by adhering to established guidelines for sanitation practices.
  • Received positive feedback from customers on numerous occasions due to outstanding service and high-quality baked goods provided.
  • Developed strong time management skills through prioritizing tasks during busy shifts for optimal productivity.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Cosmetologist

Sharmila School Of Cosmetology
03.2013 - 09.2017
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Answered phone calls and emails to schedule client appointments.

Education

High School Diploma -

JC CHANDISINGH SECONDARY
GUYANA
09-2001

Skills

  • Insurance policy sales
  • Building relationships
  • Client service
  • Client account management
  • Needs assessment
  • Upselling strategies
  • Negotiation tactics
  • Client relationship management
  • Appointment scheduling
  • Client education
  • Cold calling
  • Client consultations
  • Client needs analysis
  • Call center customer service
  • Licensing requirements
  • CRM software
  • Life insurance sales
  • Direct marketing
  • Customer follow-up
  • Relationship building
  • Data entry
  • HIPAA compliance
  • Customer referrals
  • Customer account review
  • Health insurance

Certification

  • Licensed [Job Title] - [Timeframe]

Timeline

Life Insurance Agent

Globe Life Insurance
08.2025 - Current

Baker

Kitchen Garden
04.2022 - Current

Cosmetologist

Sharmila School Of Cosmetology
03.2013 - 09.2017

High School Diploma -

JC CHANDISINGH SECONDARY

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Annie Dipoo