Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anne Francis

Royal Oak,MI

Summary

Dynamic Lactation Consultant Intern at Ascension St. John Hospital, skilled in patient education and team collaboration. Successfully crafted tailored breastfeeding strategies and enhanced community programs. Proven expertise in infant care and nutrition counseling, delivering impactful support to mothers and families while ensuring compliance with health standards. Passionate health education specialist with background in developing and implementing comprehensive health education programs. Skilled in creating engaging curriculum materials, conducting community health assessments, and facilitating workshops on various health topics. Strengths include strong communication, leadership, and project management skills. Contributed to improved community health outcomes through effective educational strategies and advocacy efforts.

Overview

10
10
years of professional experience

Work History

Lactation Consultant Intern

Ascension St. John Hospital
Detroit, MI
08.2024 - Current
  • Contributed to crafting tailored breastfeeding strategies for families.
  • Evaluated latch and positioning techniques of infants at the breast during clinical visits with mothers.
  • Coordinated with multidisciplinary health teams to deliver holistic support to lactating mothers.
  • Facilitated research activities and enhanced community-driven programs using optimized practices.

Store Manager

Fresh Thyme Market
Troy, MI
01.2019 - Current
  • Evaluated inventory levels regularly, ensuring adequate merchandise stock.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Delegated work to staff, setting priorities and goals.
  • Enhanced efficiency through budget oversight, itinerary planning, and appointment scheduling.
  • Implemented process enhancements to improve workplace productivity.
  • Balanced sales to support opening and closing procedures.

Pharmacy Clerk

Rite Aid
Troy, MI
02.2019 - 04.2021
  • Elevated customer engagement by guiding visitors on pharmacy services, addressing store-related questions and finding products.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Executed prescription handling with accuracy, leading to shorter waiting periods for customers.
  • Directed medication-related inquiries to the pharmacist for specialized assistance.

Food and Beverage Server

Peas And Carrots Hospitality
Royal Oak, MI
01.2018 - 11.2018
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Provided exceptional service to high volume of daily customers.
  • Collaborated with team to manage workload effectively when understaffed.
  • Ensured customer satisfaction by obtaining input on meals and quickly resolving complaints, as well as serving additional requests.
  • Resolved customer concerns promptly to enhance overall experience.
  • Upheld strict safety protocols for all food and beverage activities.

Central Supply Clerk

Beaumont Hospital, Royal Oak
Royal Oak, MI
04.2015 - 10.2017
  • Assessed each unit's unique equipment needs.
  • Guided professionals for consistent compliance with standards across supply chain.
  • Documented condition and quantity of incoming and outgoing shipments to ensure accuracy.
  • Kept meticulous records of high-priority units and material readiness of equipment.
  • Directed daily functions of central supply room involving inventory upkeep, requisition fulfillment and sanitation maintenance.

Education

Certificate - Postpartum Doula

ICEA
Raleigh, NC
12-2024

Associate of General Studies - Biology

Macomb Community College
Warren, MI
08-2023

Certificate - Lactation Consultant

Henry Ford College
Dearborn, MI

Some College (No Degree) - Pharmacology

Oakland Community College
Bloomfield Hills, MI

Skills

  • Nutrition counseling
  • Team collaboration
  • Inventory management
  • Patient education
  • Infant care expertise
  • Maternal health

Timeline

Lactation Consultant Intern

Ascension St. John Hospital
08.2024 - Current

Pharmacy Clerk

Rite Aid
02.2019 - 04.2021

Store Manager

Fresh Thyme Market
01.2019 - Current

Food and Beverage Server

Peas And Carrots Hospitality
01.2018 - 11.2018

Central Supply Clerk

Beaumont Hospital, Royal Oak
04.2015 - 10.2017

Certificate - Postpartum Doula

ICEA

Associate of General Studies - Biology

Macomb Community College

Certificate - Lactation Consultant

Henry Ford College

Some College (No Degree) - Pharmacology

Oakland Community College

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