Annie Gao
Sunnbank Hills
Summary
Hardworking and friendly employee with outstanding customer service, multitasking and teamwork abilities. Strict on maintaining a clean working environment. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Night Shift Filler
Coles
05.2024 - 01.2025
- Stocked shelves and racks with new or transferred merchandise, as well as rotating stocks to ensure freshness
- Identifying damaged products, and removing them.
- Operated a pallet jack to transport heave loads.
- Maintaining a clean and organised work area
Restaurant All Rounder
Hanasaki Teppanyaki
10.2020 - 04.2024
- Provided excellent customer service by anticipating guests' needs, responding promptly, and acknowledging all guests.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained cleanliness throughout the dining area during the shift.
Boba Barista
The Moo
02.2021 - 03.2022
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Received orders via phone or online platforms for pickup or delivery services.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
Bachelor of Science - Psychology
Queensland University of Technology
Kelvin Grove06-2027
Skills
- Positive attitude display
- Excellent customer service
- Cleanliness and hygiene
- Product rotation
- Self motivated and responsible
- Workplace collaboration
Certification
RSA Certification
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Elementary
Timeline
Night Shift Filler
Coles
05.2024 - 01.2025
Boba Barista
The Moo
02.2021 - 03.2022
Restaurant All Rounder
Hanasaki Teppanyaki
10.2020 - 04.2024
RSA Certification
Bachelor of Science - Psychology
Queensland University of Technology
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