Annie Garces
Norcross,GA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to your company. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Driven Pharmacy Technician with 10 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Accomplished and certified Pharmacy Technician with over 5 years of experience in retail pharmacy environments for major national chains.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Humana Specialty Pharmacy
08.2017 - 08.2024
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Handle image indexing. Data Entry. Inbound calls. Doctor call. Fax documentation. Preqa. Typing Specialty drugs such as cancer medications and HIV meds.
- Assisting Patient Care Coordinators. Assisting dispatch of closing mailing order deliveries.
Pharmacy Technician
Walgreens Pharmacy
08.2011 - 07.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Health Guide
Walgreens
07.2010 - 04.2011
- Assisting Clinic, Pharmacy and store needs using Theranos services.
- Performed finger puncture to collect blood samples for testing purposes.
- Performed Biometric screenings.
- Assisted Nurse Practitioners with patient registration.
- Assisted patients in med guide directions
- Ordered OTC drugs.
- Answering patient Non-Clinical questions.
- Built personal relationships with patients and customers to promote positive experiences.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate patients.
Education
Science Associates Degree - Pharmaceutical Sciences
Maricopa Community Colleges - Glendale Community College
Glendale, AZ05.2018
Skills
- Speak a second language Spanish
- Fast paced multitasking
- Time management
- Detail oriented
- Team oriented
- Independent oriented
- Excellent communication skills
Certification
- CPhT - Certified Pharmacy Technician
- Property and Casualty Insurance Agent licensed
Timeline
Pharmacy Technician
Humana Specialty Pharmacy
08.2017 - 08.2024
Pharmacy Technician
Walgreens Pharmacy
08.2011 - 07.2017
Health Guide
Walgreens
07.2010 - 04.2011
Science Associates Degree - Pharmaceutical Sciences
Maricopa Community Colleges - Glendale Community College
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