Summary
Overview
Work History
Education
Skills
Websites
Certification
Supported Asset Protection Physical Security Verticals
Timeline
Hi, I’m

Annie Goddard

Minnetonka,MN
Annie Goddard

Summary

Results-driven Sr. Technical Program Manager with 16 years of experience in Technical Portfolio/Program Management, Facility, and Capital Operations, and storytelling through data. Focusing on aggressively penetrating new markets and maintaining a foundation in execution excellence. Proven ability to navigate complex integrations while mitigating risks, identifying value-creation opportunities, maintaining strategic partnerships, and leveraging a customer-centric persona. My ideal team is full of champions who take pride in what they do and the impact we make on a global scale.

Overview

13
years of professional experience
1
Certification

Work History

Amazon Corporation

Sr. Physical Security Program Manager
09.2022 - 10.2023

Job overview

  • Managed multiple physical security technical design/build projects while allocating work prioritization, planning, task delegation, and stakeholder coordination from intake to launch
  • Optimized organizational operations and procedures by developing standard work infrastructure for security frameworks, performance measurement monitoring programs, policy, and vendor portfolios for org-level programs
  • Improved compliance with policy, regulatory, and contractual requirements by 23% in six months by implementing formal program training for 31 field PSPMs globally across the United States, Canada, Mexico, and Brazil
  • Reduced outstanding audit vulnerability concerns by 80% in nine months by streamlining and documenting scalable procedures for the physical security compliance program
  • Provided strategic physical security guidance by conducting operational risk assessments, presenting recommendations to management, and implementing complex process improvements in adherence with Amazon Security Architecture Design Standards and GSO Policy
  • Coordinated necessary support services to effectively manage client sites to meet and exceed financial and operational goals while providing unprecedented customer obsession
  • Enhanced communication and org-level reporting mechanisms through the development and deployment of a new VMS Software Platform system design to scale and capture data-driven performance metrics
  • Provided strategic operational leadership, development, and talent management guidance for new hires, anticipated resource needs, recruitment, hiring, performance management, and training
  • Oversaw organizational goals and road mapping for future business initiatives, from conception through successful execution, under the guidance of senior leadership and department heads.

Best Buy Corporation

Manager, Asset Protection - Systems & Operations, Tools and Technology
03.2018 - 09.2022

Job overview

  • Partnered with the executive team to build the foundation for highly effective compliance, and operations strategy, to support aggressive growth and agile experimentation with go-to-market strategies; establish and achieve appropriate KPIs and performance metrics to enable accurate and consistent forecasting while managing capital RTB budget of $4.3M+ and accumulative project deployments of $15M+ (New Construction, Transformations, Remodels, EOL Technology Upgrades, Inventory Management, Shrink Reduction)
  • Led and implemented team strategic initiatives, through managing SOW, organization of project timelines, RASCI roles, facilitation of guiding processes with appropriate cross-functional business partners by sharing information, managing, and mitigating risk, building relationships, prioritizing resources, site testing and commissioning of physical security systems and becoming the subject matter expert
  • Spearheaded design of physical security prototypes while maintaining industry best practices for onsite integration for innovative technology deployments
  • Managed to successfully influence key stakeholders to drive scalable design solutions with a positive ROI
  • Pioneered consultative research that allows Best Buy to develop and inform pipeline data analysis through comprehensive trackers that detail conversion metrics, illustrate market insights, and present solutions to senior leaders resulting in improved/scaled processes such as executable SOPs for deployments and 3rd party integrators
  • Managed entire vendor relationship portfolio and managed overall business strategy for supported verticals of AP Technology by defining road map, quarterly OKRs, RFPs, risk analysis, contract compliance, sourcing, and scaling hardware/software solutions across retail stores and logistics facilities
  • Developed and maintained the Repair and Maintenance Program and Service Level Agreement (SLA) reporting structure while managing weekly vendor performance reviews and current standard operating procedures (decreased service channel completion rate by 53%)
  • Provided leadership, support, and work direction to all field Profit Protection Sr, Mgrs
  • And Market Ops Sr
  • Mgrs., and direct report corporate AP partners
  • Headed physical security asset management program via generating/submitting department invoices for R&M, asset write-offs, and capital/services work orders.

MBO Partners (Best Buy CW)

Senior Business Analyst
07.2017 - 03.2018

Job overview

  • Spearheaded 1:1 and focus group interviews with all external stakeholders to gain relevant insights, designing effective solutions and providing actionable recommendations to streamline security operations and systems; Executed on the front-end to produce analytical models forecasting the potential budgetary impact of business investments organizational restructures/design, ops strategy, and potential ROI
  • Authored and managed 15+ project plans to pioneer continuous visibility into gaps, issues, risks, and opportunities across various teams, providing solutions to conflicts and escalating impediments via meetings, emails, and documentation
  • Functioned as the official subject matter expert and educated peers on best practices and company compliance via visual operations models and resolution workflow examples.

Pro-Tec Design

Relationship Manager, Enterprise Sales
09.2015 - 07.2017

Job overview

  • Managed 60+ B2B Enterprise accounts in the Physical Security technology solutions space, with a combined annual portfolio of business exceeding $15M+, growing 15% YoY; Served as a trusted advisor to educate clients on customized solutions, and owned overall design, sale execution, and implementation of physical security systems
  • Designed QBR (Quarterly Business Review) proposals that shared strategic insights and shaped the account business implementation plan, providing evidence to support ongoing optimizations for top accounts
  • Developed and defined lifecycle metrics to prevent passivity and churn; Audited and implemented customer loyalty via the following channels: CRM and KPIs analysis, ROI of benefits, and consumer evolution
  • Owned cross-functional relationships with the broader 'People Team' (Employee Relations, People Analytics, Executive, ESOP Team) to drive clarity, and advise on long-term growth strategy, headcount management, inclusive hiring processes, compliant hiring policies, and ERP management.

Iverify - Company Merger

National Account Program Manager- Asset Protection
09.2014 - 09.2015

Job overview

  • Administered the coordination of project delivery, from inception to release, including stakeholder engagement, process enhancement, initiation requirements, feature creation, and execution; Performed intensive market research for assigned channels/verticals to understand expected market trends and growth projections
  • Managed all aspects of service/installation for assigned National Accounts (National Vision Inc., JoAnne's, American Eagle, Peet's Coffee, Target, Kohl, and Tuesday Morning), reducing cost by 22% and streamlining operations
  • Tracked KPIs to deliver results before expected timelines and pinpoint opportunities for growth/development and articulate global policies, procedures, and increase quality control; Designed company 'Standard Operating Procedure Handbook' to increase overall safety standards concerning contracted labor in retail establishments.

Checkview Corporation - Company Merger

Regional Lead & Program Manager - Asset Protection
06.2012 - 07.2014

Job overview

  • Oversaw 14+ associates while simultaneously managing 5+ Key Accounts: Target, Kohls, DSW, GameStop, Gap; Responsible for delivering customer support resources, process guidelines, and online portfolio management
  • Identified opportunities for process improvements and innovative solutions to maintain secure and efficient operating procedures which reduced internal 'Kohl's Service Requests' tickets by 77% and outperformed SLA requirements
  • Provided superb customer service; Managed all onsite logistics with internal technicians and subcontractors for installation, ensuring proper design standards, safety OSHA regulations, and specifications were executed above expectations.

Target Corporation

Coordinator, Asset Protection & Design
04.2011 - 01.2012

Job overview

  • Trained, coached, and evangelized the Agile mindset, frameworks, and practices; Built extensive, integrated, project timelines, and outlined key project deliverables/requirements
  • Managed Phase 1-2 retrofits via cut sheets, store design project prints, installation scheduling, and online portfolio management, while adhering to MicroStation/Revit design standards.

Education

The Art Institutes International Minnesota
Minneapolis, MN

Bachelor of Science, Interior Design
05.2010

Saint Cloud State University
St. Cloud, MN

Applied Science, Community Psychology from Community Psychology
05.2005

Skills

  • Business Development
  • GTM Strategy
  • Cross-Functional Liaison
  • Analytical/Critical Thinking
  • Relationship Building
  • Strong Executive Presence
  • Project Management
  • Program Management
  • Self-Motivated
  • Microsoft Office Suite (Advanced)
  • Google Suite
  • Adobe Suite
  • AutoCAD
  • ConnectWise
  • QuoteWerks
  • Microstation
  • Revit
  • SAP
  • Oracle
  • Regulatory Compliance
  • Procurement
  • Contract Development
  • Life Cycle Management
  • Systems Optimization
  • P&L Management
  • Enterprise Resource Planning
  • Data Analysis
  • Resource Management
  • Vendor Relationship Management
  • Operations Management
  • Resource Allocation
  • Project Lifecycle
  • Multi-Operations Management
  • Budget Development
  • Program Leadership
  • Capital Project Management
  • Continuous Improvement
  • Policy and Procedure Improvements
  • Strategic Direction
  • Business Acumen

Certification

  • Trusight - Fundamentals of Leadership (2013)
  • Kaplan University Life/Health Insurance License (2010)
  • Axis Communication Professional (2016)
  • Milestone Design Engineer (2017)
  • Bosch Security System Engineer Training (2022)
  • ASIS Certification (2018)
  • Women in Security Member (2010)

Supported Asset Protection Physical Security Verticals

  • CCTV
  • BURG
  • FIRE
  • Access Control
  • Safes
  • Keys
  • Managed Access
  • OPTEX Laser Scan
  • Delayed Egress
  • 3SI GPS Phone Trackers
  • Network
  • Information
  • Physical Security Applications

Timeline

Sr. Physical Security Program Manager

Amazon Corporation
09.2022 - 10.2023

Manager, Asset Protection - Systems & Operations, Tools and Technology

Best Buy Corporation
03.2018 - 09.2022

Senior Business Analyst

MBO Partners (Best Buy CW)
07.2017 - 03.2018

Relationship Manager, Enterprise Sales

Pro-Tec Design
09.2015 - 07.2017

National Account Program Manager- Asset Protection

Iverify - Company Merger
09.2014 - 09.2015

Regional Lead & Program Manager - Asset Protection

Checkview Corporation - Company Merger
06.2012 - 07.2014

Coordinator, Asset Protection & Design

Target Corporation
04.2011 - 01.2012

The Art Institutes International Minnesota

Bachelor of Science, Interior Design

Saint Cloud State University

Applied Science, Community Psychology from Community Psychology

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Annie Goddard