Annie Gonzalez
New Britain,CT
Summary
Retail professional prepared for role with robust background in customer service and retail management. Successfully managed team collaboration and store operations, consistently meeting sales targets. Reliable team player with adaptability and strong problem-solving skills, ensuring smooth daily operations and positive customer interactions.
Overview
7
7
years of professional experience
Work History
Retail Keyholder
Dollar General DC
08.2018 - 03.2019
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Rearranged racks and shelving based on seasonal planograms.
- Assisted store cashiers during peak sales times.
- Opened and closed store at proper times for reliable services.
- Balanced cash registers at end of shift and filled out necessary reports.
- Developed strong relationships with customers by actively engaging in conversation about their needs/preferences.
- Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Maintained confidentiality and security of sales records and operational reports.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Drive-Thru Cashier
McDonald's
04.2018 - 07.2018
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Cashier (front End and Drive-thru)
Great American Donut
09.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Facilitated smoother checkout process, trained new employees on POS systems.
Greeter/Cashier (seasonal)
Walmart
10.2016 - 12.2016
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Shift Lead
Great American Donut
05.2012 - 01.2015
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
Education
No Degree - Medical Assisting
Sawyer And Butler Business Schools
Hartford, CTSkills
- Operational Efficiency in Retail
- Accurate Cash Handling
- Employee Skill Enhancement
- Enthusiastic Demeanor
- Effective Team Leadership
- Problem-solving
- Sales Expertise
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Retail Keyholder
Dollar General DC
08.2018 - 03.2019
Drive-Thru Cashier
McDonald's
04.2018 - 07.2018
Cashier (front End and Drive-thru)
Great American Donut
09.2017 - 02.2018
Greeter/Cashier (seasonal)
Walmart
10.2016 - 12.2016
Shift Lead
Great American Donut
05.2012 - 01.2015
No Degree - Medical Assisting
Sawyer And Butler Business Schools
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