Annie Gonzalez
Covington,Ga
We are not what we know but what we are willing to learn.
Summary
Dedicated professional with a strong background in customer service, time management, and trend tracking. Skilled in troubleshooting problems and developing effective solutions. Exceptional verbal and written communicator with a proven track record of cultivating positive relationships and surpassing goals. Seeking a full-time position that provides professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized.
Overview
28
28
years of professional experience
Work History
Personal Care Assistant
My Home
02.2023 - Current
- Supported activities of daily living such as bathing, dressing, and grooming
- Assisted with mobility needs such as moving between bed and wheelchair and helping clients reach bathroom facilities
- Implemented restorative and supportive care, including ambulating and positioning
- Helped maintain quality of life through walks
- Coordinated daily housekeeping, errands and meal preparation for individuals under care
- Met clients' social and emotional needs with caring companionship
- Assisted patients with moving between bed and wheelchair and helped clients reach bathroom facilities
Cashier Assistant
Dollar General
01.2023 - 02.2023
- Recovered merchandise to organized, attractive presentation with continuous replenishment, rotation and product facing
- Organized, swept and mopped checkout aisles to maintain store appearance
- Cleaned checkout stations, faced products and restocked register supplies
- Retrieved carts from parking lots and kept entryways organized for customers
- Observed customer traffic and called for additional support to maintain service quality
- Mastered basic and advanced POS system operation to handle purchases, returns and exchanges
- Completed front-lane merchandising and recovery to promote clean and tidy store appearance
- Stepped in to help handle and resolve customer issues and complaints
- Supported team with completion of opening, mid-shift and closing functions
Home Care Provider
My Home
11.2020 - 01.2023
- Minimized safety hazards, arranging living spaces to meet patient needs
- Coordinated care with nursing and clinical staff
- Documented provided care, submitting notes and information to supervisor
- Provided comfort care with turning and positioning
- Administered medication on time using schedules and reminders
- Boosted client wellbeing through social, mental and physical support
- Helped clients maintain oral hygiene for clean teeth, gums and dentures
Cashier Assistant
Ingles Supermarket
09.2019 - 12.2020
- Recovered merchandise to organized, attractive presentation with continuous replenishment, rotation and product facing
- Cleaned checkout stations, faced products and restocked register supplies
- Organized, swept and mopped checkout aisles to maintain store appearance
- Delivered energetic and proactive customer service to each guest
- Replenished supplies to maintain organized register station
- Assisted team members and managers, answering pages and offering immediate assistance
- Grew revenue and helped customers engage with related items using suggestive selling techniques
- Applied suggestive selling techniques to increase add-on sales
- Retrieved carts from parking lots and kept entryways organized for customers
- Completed front-lane merchandising and recovery to promote clean and tidy store appearance
- Supported team with completion of opening, mid-shift and closing functions
- Mastered basic and advanced POS system operation to handle purchases, returns and exchanges
- Drove customer satisfaction with attentive service and targeted product recommendations
- Redeemed coupons, loyalty points and benefits for purchased items
Jewelry Sales Associate
Wal-Mart Supercenter
09.2019 - 12.2019
- Delivered superior service by proactively greeting and engaging with customers
- Explained product features and qualities, including gemstone grades and precious metal attributes
- Inspected previously purchased items for damage or wear and assisted customers in coordinating repairs or warranty replacements
- Promoted products by tracking offerings and prices
- Confirmed prices and processed payments to complete sales
- Replenished supplies by monitoring and sourcing inventory
- Verified shift sales with cash count and drawer balancing
- Drove sales success by building displays and merchandising products
- Secured consistent customer sales with knowledgeable, friendly support
- Located requested items from racks or storage areas
- Removed dust and dirt from items, regularly cleaning store
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Checked returned product condition before processing refunds
- Coordinated with loss and prevention officer to track misplaced and damaged items
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
Medical Records Clerk
Fayette Medical Clinic
02.1997 - 04.1998
- Retrieved patient medical records for physicians, technicians and staff
- Processed requests for information and released information to persons or agencies according to regulations
- Developed, maintained and analyzed monthly incident and restraint logs
- Created new patient charts and verified legal paperwork
- Assisted physicians, clinicians and medical center staff with inquiries relative to dictations
- Prepared clinic charts for advance appointments and walk-ins
- Maintained continuity of work operations with documentation and communication of actions, irregularities and continuing needs
- Updated records with demographic data, medical histories and diagnostic procedures
- Secured patient information according to HIPAA protocols by following strict procedures
- Kept smooth patient flow by processing admissions and discharge documents
- Gathered and reported on census data in statistical reports covering information on diseases and surgeries
- Assigned patients to diagnosis-related groups using [Type] computer software
- Compiled, classified and coded high volumes of patient data each day
- Performed manual labor tasks to detailed instructions from supervisors
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
Education
Diploma - Math, Science, Social Studies, Language Arts
05.1991
- Awarded Perfect Attendance Award For Ten Straight Years
Skills
- Housekeeping
- Medication Management
- Activities of Daily Living Support
- Care Plan Implementation
- Patient Awareness
- Database Entry
- Spreadsheet Development
- Word Processing
- Customer Engagement
- Operations Management
- Database Maintenance
- Telephone Reception
- File Management
- Document Scanning
- File Organization
- Billing and Invoicing
- Microsoft Office
- Recordkeeping
- Windows 10
- Microsoft Outlook
- Application support
- Application installations
- User Support
- Hardware diagnostics
- LAN/WAN
- Call Center Operations
- Hardware upgrades
- TCP/IP
- Performance Testing
- Technical Support
- Data Recovery
- Systems Analysis
- Microsoft Office Specialist (MOS) Expert
- Java Full Stack
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Cash handling expertise
- Product Scanning
- Cash Handling
- Payment Processing
- Merchandise Restocking
- Relationship Building
- Till Balancing
- Drawer balancing
- Customer Assistance
- Cleaning and sanitizing
- Cash Register Operations
- Product restocking
- Cash Register Operation
- Inventory Stocking
- ID Verification
- Currency counting
- Refunds and exchanges
- Customer Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work from home optionHealthcare benefitsCareer advancementWork-life balanceTeam Building / Company Retreats401k matchLanguages
English
Full Professional
Software
Web Development
Computer Software
Timeline
Personal Care Assistant - My Home
02.2023 - Current
Cashier Assistant - Dollar General
01.2023 - 02.2023
Home Care Provider - My Home
11.2020 - 01.2023
Cashier Assistant - Ingles Supermarket
09.2019 - 12.2020
Jewelry Sales Associate - Wal-Mart Supercenter
09.2019 - 12.2019
Medical Records Clerk - Fayette Medical Clinic
02.1997 - 04.1998
Henry County High School - Diploma, Math, Science, Social Studies, Language Arts