Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Software
Timeline
Annie Gonzalez

Annie Gonzalez

Covington,Ga
We are not what we know but what we are willing to learn.

Summary

Dedicated professional with a strong background in customer service, time management, and trend tracking. Skilled in troubleshooting problems and developing effective solutions. Exceptional verbal and written communicator with a proven track record of cultivating positive relationships and surpassing goals. Seeking a full-time position that provides professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized.

Overview

28
28
years of professional experience

Work History

Personal Care Assistant

My Home
02.2023 - Current
  • Supported activities of daily living such as bathing, dressing, and grooming
  • Assisted with mobility needs such as moving between bed and wheelchair and helping clients reach bathroom facilities
  • Implemented restorative and supportive care, including ambulating and positioning
  • Helped maintain quality of life through walks
  • Coordinated daily housekeeping, errands and meal preparation for individuals under care
  • Met clients' social and emotional needs with caring companionship
  • Assisted patients with moving between bed and wheelchair and helped clients reach bathroom facilities

Cashier Assistant

Dollar General
01.2023 - 02.2023
  • Recovered merchandise to organized, attractive presentation with continuous replenishment, rotation and product facing
  • Organized, swept and mopped checkout aisles to maintain store appearance
  • Cleaned checkout stations, faced products and restocked register supplies
  • Retrieved carts from parking lots and kept entryways organized for customers
  • Observed customer traffic and called for additional support to maintain service quality
  • Mastered basic and advanced POS system operation to handle purchases, returns and exchanges
  • Completed front-lane merchandising and recovery to promote clean and tidy store appearance
  • Stepped in to help handle and resolve customer issues and complaints
  • Supported team with completion of opening, mid-shift and closing functions

Home Care Provider

My Home
11.2020 - 01.2023
  • Minimized safety hazards, arranging living spaces to meet patient needs
  • Coordinated care with nursing and clinical staff
  • Documented provided care, submitting notes and information to supervisor
  • Provided comfort care with turning and positioning
  • Administered medication on time using schedules and reminders
  • Boosted client wellbeing through social, mental and physical support
  • Helped clients maintain oral hygiene for clean teeth, gums and dentures

Cashier Assistant

Ingles Supermarket
09.2019 - 12.2020
  • Recovered merchandise to organized, attractive presentation with continuous replenishment, rotation and product facing
  • Cleaned checkout stations, faced products and restocked register supplies
  • Organized, swept and mopped checkout aisles to maintain store appearance
  • Delivered energetic and proactive customer service to each guest
  • Replenished supplies to maintain organized register station
  • Assisted team members and managers, answering pages and offering immediate assistance
  • Grew revenue and helped customers engage with related items using suggestive selling techniques
  • Applied suggestive selling techniques to increase add-on sales
  • Retrieved carts from parking lots and kept entryways organized for customers
  • Completed front-lane merchandising and recovery to promote clean and tidy store appearance
  • Supported team with completion of opening, mid-shift and closing functions
  • Mastered basic and advanced POS system operation to handle purchases, returns and exchanges
  • Drove customer satisfaction with attentive service and targeted product recommendations
  • Redeemed coupons, loyalty points and benefits for purchased items

Jewelry Sales Associate

Wal-Mart Supercenter
09.2019 - 12.2019
  • Delivered superior service by proactively greeting and engaging with customers
  • Explained product features and qualities, including gemstone grades and precious metal attributes
  • Inspected previously purchased items for damage or wear and assisted customers in coordinating repairs or warranty replacements
  • Promoted products by tracking offerings and prices
  • Confirmed prices and processed payments to complete sales
  • Replenished supplies by monitoring and sourcing inventory
  • Verified shift sales with cash count and drawer balancing
  • Drove sales success by building displays and merchandising products
  • Secured consistent customer sales with knowledgeable, friendly support
  • Located requested items from racks or storage areas
  • Removed dust and dirt from items, regularly cleaning store
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance
  • Checked returned product condition before processing refunds
  • Coordinated with loss and prevention officer to track misplaced and damaged items
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs

Medical Records Clerk

Fayette Medical Clinic
02.1997 - 04.1998
  • Retrieved patient medical records for physicians, technicians and staff
  • Processed requests for information and released information to persons or agencies according to regulations
  • Developed, maintained and analyzed monthly incident and restraint logs
  • Created new patient charts and verified legal paperwork
  • Assisted physicians, clinicians and medical center staff with inquiries relative to dictations
  • Prepared clinic charts for advance appointments and walk-ins
  • Maintained continuity of work operations with documentation and communication of actions, irregularities and continuing needs
  • Updated records with demographic data, medical histories and diagnostic procedures
  • Secured patient information according to HIPAA protocols by following strict procedures
  • Kept smooth patient flow by processing admissions and discharge documents
  • Gathered and reported on census data in statistical reports covering information on diseases and surgeries
  • Assigned patients to diagnosis-related groups using [Type] computer software
  • Compiled, classified and coded high volumes of patient data each day
  • Performed manual labor tasks to detailed instructions from supervisors
  • Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees

Education

Diploma - Math, Science, Social Studies, Language Arts

Henry County High School, McDonoungh, GA
05.1991
  • Awarded Perfect Attendance Award For Ten Straight Years

Skills

  • Housekeeping
  • Medication Management
  • Activities of Daily Living Support
  • Care Plan Implementation
  • Patient Awareness
  • Database Entry
  • Spreadsheet Development
  • Word Processing
  • Customer Engagement
  • Operations Management
  • Database Maintenance
  • Telephone Reception
  • File Management
  • Document Scanning
  • File Organization
  • Billing and Invoicing
  • Microsoft Office
  • Recordkeeping
  • Windows 10
  • Microsoft Outlook
  • Application support
  • Application installations
  • User Support
  • Hardware diagnostics
  • LAN/WAN
  • Call Center Operations
  • Hardware upgrades
  • TCP/IP
  • Performance Testing
  • Technical Support
  • Data Recovery
  • Systems Analysis
  • Microsoft Office Specialist (MOS) Expert
  • Java Full Stack
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Cash handling expertise
  • Product Scanning
  • Cash Handling
  • Payment Processing
  • Merchandise Restocking
  • Relationship Building
  • Till Balancing
  • Drawer balancing
  • Customer Assistance
  • Cleaning and sanitizing
  • Cash Register Operations
  • Product restocking
  • Cash Register Operation
  • Inventory Stocking
  • ID Verification
  • Currency counting
  • Refunds and exchanges
  • Customer Relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimePart Time

Location Preference

Remote

Important To Me

Work from home optionHealthcare benefitsCareer advancementWork-life balanceTeam Building / Company Retreats401k match

Languages

English
Full Professional

Software

Web Development

Computer Software

Timeline

Personal Care Assistant - My Home
02.2023 - Current
Cashier Assistant - Dollar General
01.2023 - 02.2023
Home Care Provider - My Home
11.2020 - 01.2023
Cashier Assistant - Ingles Supermarket
09.2019 - 12.2020
Jewelry Sales Associate - Wal-Mart Supercenter
09.2019 - 12.2019
Medical Records Clerk - Fayette Medical Clinic
02.1997 - 04.1998
Henry County High School - Diploma, Math, Science, Social Studies, Language Arts
Annie Gonzalez