Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Annie Gonzalez

Annie Gonzalez

Covington,GA

Summary

Experienced- Call Center and Customer Service Representative I Managed large amounts of inbound and outbound calls in a timely manner. Followed communication "scripts" when handling different topics. Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives. I have great customer service skills. I'm a hard worker. I can work independently in a busy environment and also within a team setting.

Overview

29
29
years of professional experience
1992
1992
years of post-secondary education

Work History

Work from Home Mom and Care Giver

All day Every day Jobs and more
Covington, GA
12.2020 - Current
  • Did landscaping jobs here in my neighborhood
  • Cut grass with weed eater
  • Made phone calls to my clients
  • Performing routine housekeeping duties such as washing dishes, making beds, changing sheets, operate washer machines and dryers to clean shirts, sheets, blankets, towels, and other garments and household articles.
  • Cleaning, disinfecting and polishing kitchen and bathroom fixtures and appliances.
  • Conducting and coordinating frequent grocery shopping excursions.
  • Negotiating prices, discounting credit terms, and transportation arrangements for the purchase of household merchandise.
  • Planning/coordination skills prepare and cook complete meals catered to individual families members' tastes.
  • Planning meals, determine food portions, estimating food requirements, costing and monitoring and order supplies.
  • Planning family activities such as vacations, special events, and chauffeuring.
  • Monitoring, recording and reporting symptoms of change in the condition of illness in meme

Cashier Clerk

Ingles Markets
Covington, GA
10.2019 - 12.2020
  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Bag, box or gift-wrap packages
  • Handle merchandise returns and exchanges

Jewelry Sales Associate

Walmart
Madison, GA
09.2019 - 12.2019
  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Bag, box or gift-wrap packages
  • Handle merchandise returns and exchanges

Medical Records Clerk I and Medical Records Clerk II

FAYETTE MEDICAL CENTER
Fayetteville, GA
02.1997 - 04.1998
  • Excellent verbal and written communication skills
  • Advanced organization skills
  • Attention to detail to ensure accuracy
  • Familiarity with medical terminology
  • Basic computer skills to scan, organize and access electronic health records
  • Preparing patient charts and gathering information and documents from patients
  • Ensuring that the medical records are organized, accurate and complete
  • Creating digital copies of paperwork and storing the records electronically
  • Filing the paperwork and reports of inpatients quickly and accurately
  • Safeguarding patient records and ensuring that everyone complies with the HIPAA standards
  • Transferring data into the facility's main system database
  • Processing the records for admitting and discharging patients
  • Preparing invoices

Education

Henry County High School
McDoungh, GA

Skills

  • Customer service
  • Communication skills
  • Time management
  • Microsoft excel
  • Microsoft word
  • Work from Home
  • Call Center
  • Typing
  • Phone Etiquette
  • Computer Skills
  • Sales
  • Data Entry
  • Computer Operation
  • Organizational Skills
  • Medical Office Experience
  • Medical Records
  • Computer literacy
  • Leadership

Timeline

Work from Home Mom and Care Giver

All day Every day Jobs and more
12.2020 - Current

Cashier Clerk

Ingles Markets
10.2019 - 12.2020

Jewelry Sales Associate

Walmart
09.2019 - 12.2019

Medical Records Clerk I and Medical Records Clerk II

FAYETTE MEDICAL CENTER
02.1997 - 04.1998

Henry County High School

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