Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Andrew Hormann

Pittsfield,ME

Summary

Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Cannabic Cultivator

High Tide
11.2022 - 12.2023
  • Prepared soil for planting to ensure optimal growth conditions.
  • Maintained tools and wore proper equipment to promote efficient operations.
  • Improved crop yield by following best agricultural practices.
  • Monitored plant health, addressing issues promptly.
  • Maintained well over 500-800 plant rooms
  • Cultivated mother plants by watering and taking clones from them.
  • Cleaned the rooms after harvest, fixed any faulty equipment, cleaned the irrigation lines, carried the plant bricks weighing over 60 lbs., sprayed disinfectant around the empty room, and scrubbed the giant tables the plants sat on.
  • Cut clones and assess them properly, watered and controlled the airflow needed for clones, and sprayed for weaker and rough-looking ones.
  • Transferred clones to the veg room and veg plants to properly assigned rooms.
  • Installed nets to accurate heights.
  • Cleaned the base and beginning arms of plants to produce bud size and weight.
  • Harvested proper rooms, transferring to cure rooms where temperature to humidity is perfectly accumulated for the plants


Cannabis Cultivator

Mahoney Greens
10.2019 - 11.2022
  • Work in a large-scale warehouse with over 100 LED lights.
  • Performing tasks in growing including transplanting, feeding plants, defoliation, super cropping, topping, curing, harvests, cleaning rooms, foliar and preventative sprays.
  • Maintain grow warehouse protocols and nutrient regimens.
  • Cataloging and analyzing each individual strain from clone to flower to harvesting to curing.
  • Working knowledge of container systems with soil as well as understanding temperature and humidity manipulation.
  • Knowledge of plant diseases, insects, and fungi, as well as plant treatment options.
  • Comprehensive knowledge of Strains; Sativa, Indica, and Hybrids with knowledge of effects of strains.

Customer Service Representative

Nordstrom
05.2019 - 10.2019
  • Assisted customers in all regards – paying off credit card bills, returns, assistance, handling complaints, etc.
  • Greeted customers coming in and out of the store.
  • Handled packages and online orders in order pickup.
  • Handled money and money bags.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Trained new employees on customer service, money handling, and organizing strategies.
  • Delivered superior customer service to retain existing customers and attract future customers.

Checker/Stocker

Safeway
03.2018 - 08.2018
  • Upheld friendly customer service relations.
  • Handled money and other payment methods, along with food.
  • Worked with store technology, including check-stand computer.
  • Maintained and organized shelves while stocking a variety of departments.
  • Held mostly graveyard shifts while stocking.
  • Checked identification for proof of age for alcohol and tobacco sales.
  • Cleaned work areas of excess supplies, cardboard, and rejected materials throughout each shift.

Education

High School Diploma -

K12 Insight Online School, K12
06.2018

High School Diploma -

Curtis Senior High School
06.2017

Skills

  • Advanced Knowledge of cannabis plant and Cannabis extract
  • Proficient in Microsoft Excel, Word, and Outlook
  • Great Communication Skills
  • Knowledge of large-scale commercial plant cultivation
  • Knowledge of facility maintenance and troubleshooting
  • Time Management
  • Calm composure under pressure
  • Multitasker
  • Neat and professional appearance
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Attention to Detail

Interests

  • Backpacking and Hiking
  • Adventure Travel
  • Team Sports
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Cannabic Cultivator

High Tide
11.2022 - 12.2023

Cannabis Cultivator

Mahoney Greens
10.2019 - 11.2022

Customer Service Representative

Nordstrom
05.2019 - 10.2019

Checker/Stocker

Safeway
03.2018 - 08.2018

High School Diploma -

Curtis Senior High School

High School Diploma -

K12 Insight Online School, K12
Andrew Hormann