Annie Gutierrez
Beasley,TX
Summary
As an experienced and versatile healthcare professional of 30 years, my goal is to obtain a position with a company that will allow me to fully utilize my Knowledge and experience of Insurance Verification. Self-motivated, highly organized professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
34
34
years of professional experience
Work History
Patient Scheduling Coordinator
New Sound Hearing Aid Center
02.2009 - Current
- Greet and service all guest's in a friendly professional manner.
- Check in/out patients of patient management software.
- Track Orders/Sales
- Schedule patient's
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Reviews demographic and insurance information in patient accounts and make necessary corrections as needed
- Communicated with patient's about their estimated out of pocket payment.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Notes in each account a brief summary of information received from the insurance company
- Navigate provider portals i.e.; Availity, Cigna, Uhc, Humana, Evicore, Chc/Medicaid
- Efficiently obtain medical compliance for Medicare patients
- Proficient knowledge of medical terminology, ICD 10 and CPT Coding
- Follows policies and procedures to contribute to the efficiency of the business office
- Assisted with insurance verification and billing tasks, ensuring timely reimbursements and minimizing errors.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Front Desk Patient Coordinator
Fort Bend Family Health Center
08.1990 - 05.2006
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Ensured accuracy in data entry by meticulously reviewing daily intake forms and updating patient profiles accordingly.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Lamar Consolidated High School
Rosenberg Tx05.1985
Skills
- Medical terminology
- Efficient in Microsoft Office, & various insurance portals/software
- Insurance Eligibility and Verification
- Insurance terminology
- Medicaid knowledge
- People skills
- Decision-making
- Self motivated
- Reliable and trustworthy
- Problem resolution
- Training & Development
- Patient Care/Service
- Insurance Billing
- Performance Management
- HIPAA Regulations and Compliance
- Data collection
- Scheduling participants
- Bilingual
Timeline
Patient Scheduling Coordinator
New Sound Hearing Aid Center
02.2009 - Current
Front Desk Patient Coordinator
Fort Bend Family Health Center
08.1990 - 05.2006
High School Diploma -
Lamar Consolidated High School
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