Annie Harper
Alexandria,Virginia
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
30
30
years of professional experience
Work History
Coustomer Service Manager
Wal-Mart Store
03.2017 - 05.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Patient Safety Sitter
Fairfax Inova Hospital
04.2021 - 03.2022
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
- Warmly greeted patients and visitors and made each feel welcome.
- Provided physical support to patients through diverse types of mobility assistance.
- Supported medical staff during patient examinations in accordance with company policy.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Helped patients complete activities of daily living.
Mortgage Default Specialist
Navy Federal Credit Union
04.1992 - 08.2008
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Calculated clients' available monthly income to meet debt obligations.
- Received and submitted customer payments to further reduce open account balances.
- Interviewed clients by telephone or in-person to gather financial information.
- Answered over 30 customer communications calls per day via telephone, email and web chat.
- Assisted clients with filing for bankruptcy and other debt-relief options.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science - Business Management
05.2005
High School Diploma -
06.1979
Skills
- Risk Management
- Business Management Principles
- Information Confidentiality
- Employee Relations
- Order Supplies
- Health and Safety Regulations
- Office Administration
- Cost Management
- Coaching and Mentorship
Timeline
Patient Safety Sitter - Fairfax Inova Hospital
04.2021 - 03.2022
Coustomer Service Manager - Wal-Mart Store
03.2017 - 05.2022
Mortgage Default Specialist - Navy Federal Credit Union
04.1992 - 08.2008
Phoenix University - Bachelor of Science, Business Management
Cardoza High School - High School Diploma,