Annie Harper

Work History

Wal-Mart Store

03.2017 - 05.2022

Resolved customer complaints in professional and timely manner.
Hired, trained and supervised team of service staff members to meet business goals.
Developed and maintained positive relationships with customers to build rapport and trust.
Met with customers to discuss service needs and offer available solutions.
Monitored service staff performance and provided feedback for improvement.
Maintained records of service transactions and customer feedback for future reference.
Met with customers to discuss service needs and develop effective and practical solutions.
Implemented strategies to increase customer service satisfaction ratings.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Fairfax Inova Hospital

04.2021 - 03.2022

Collaborated with other medical staff to achieve high level of patient safety and care.
Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
Warmly greeted patients and visitors and made each feel welcome.
Provided physical support to patients through diverse types of mobility assistance.
Supported medical staff during patient examinations in accordance with company policy.
Performed daily bedside rounds to check on patient status, well-being, and pain levels.
Helped patients complete activities of daily living.

Navy Federal Credit Union

04.1992 - 08.2008

Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
Responded to client concerns and questions about credit scores and methods to improve numbers.
Calculated clients' available monthly income to meet debt obligations.
Received and submitted customer payments to further reduce open account balances.
Interviewed clients by telephone or in-person to gather financial information.
Answered over 30 customer communications calls per day via telephone, email and web chat.
Assisted clients with filing for bankruptcy and other debt-relief options.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.