Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Annie Hernandez

Raleigh,NC

Summary

Proven customer support specialist, bilingual and highly organized, excelled at Walmart Supercenter by enhancing customer satisfaction and maintaining high service quality. Leveraged customer relations skills to address concerns promptly, boosting store reputation. Adept at upselling, significantly contributing to sales goals without compromising service.

Overview

3
3
years of professional experience

Work History

Service Representative

Walmart Supercenter
11.2021 - Current
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Greeted customers and provided outstanding customer service.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Listened to customer needs and desires to identify and recommend optimal products.

Cashier

La Vida Dulce Ice Cream Shop
04.2022 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Score Academy
Raleigh
08.2024

Skills

Customer Support

Bilingual

Customer Relations

Organization

Customer Service

Translating

Languages

Spanish
Native or Bilingual

Timeline

Cashier

La Vida Dulce Ice Cream Shop
04.2022 - 06.2022

Service Representative

Walmart Supercenter
11.2021 - Current

High School Diploma -

Score Academy
Annie Hernandez