Annie I Porter
Kansas City,KS
Summary
Hey! I am a bubbly person, great with customers and great with coworkers. I am very hardworking and love to try new things! I am great with attention to detail and going above and beyond. I work very hard at everything I do and try to do. I love being in customer service because I love talking to people and building relationships.
Hope to hear from you soon. Thank you for reading this.
Love Annie.
Overview
10
10
years of professional experience
Work History
Server
Conroy's Pub
Leawood, KS
02.2024 - Current
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Greeted guests and provided menus.
Bartender
Limitless Brewery
Lenexa, United States
06.2018 - 02.2024
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
FOH Manager
The Peanut
Overland Park, United States
09.2019 - 06.2023
- Assisted customers in finding suitable products
- Handled cash transactions and operated the cash register
- Maintained store cleanliness and organized merchandise
- Provided product knowledge and recommendations
- Developed and implemented customer service standards to ensure consistent quality of service.
- Monitored employee performance to ensure compliance with company standards.
- Trained new staff on proper customer service techniques, policies and procedures.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Analyzed operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled complaints, settled disputes and resolved customer conflicts.
- Interviewed, hired and trained new employees.
Server
Johnny's Tavern
Prairie Village, United States
05.2014 - 09.2019
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Home Schooled
Kansas City05.2008
Skills
- Excellent communication skills
- Strong problem-solving abilities
- Food Running
- Outstanding Customer Service
- Engaging Personality
- New Hire Training
- Cash and Credit Transactions
- Staff Management
- Ability to work in a fast-paced environment
- Attention to detail
- Customer-oriented mindset
- Ability to multitask
- Team player
References
References available upon request.
Timeline
Server
Conroy's Pub
02.2024 - Current
FOH Manager
The Peanut
09.2019 - 06.2023
Bartender
Limitless Brewery
06.2018 - 02.2024
Server
Johnny's Tavern
05.2014 - 09.2019
High School Diploma -
Home Schooled
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