Summary
Overview
Work History
Education
Skills
Languages
Timeline
Nunavut Land Claims Agreement
Generic

Annie Kalai

Kinngait,Nunavut

Summary

Dynamic Office Administrative Assistant with a proven track record at West Baffin Eskimo Co-op, excelling in data entry and client relationship management. Enhanced operational efficiency through innovative filing systems and improved customer satisfaction ratings by addressing inquiries promptly. Strong leadership skills fostered a collaborative team environment, driving productivity and service excellence.

Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.

Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.

Diligent [Desired Position] with proven background in managing office operations and supporting executive staff. Successfully coordinated schedules, handled correspondence, and improved workflow processes. Demonstrated organizational and multitasking skills while maintaining high level of accuracy and attention to detail.

Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.

Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

9
9
years of professional experience

Work History

Office Administrative Assistant

West Baffin Eskimo Co-op
03.2022 - 05.2025
  • Managed daily office operations, ensuring efficient workflow and communication among team members.
  • Developed training materials for new staff, fostering a comprehensive understanding of office protocols.
  • Implemented filing systems that improved organization and accessibility of documents across departments.
  • Assisted in budget tracking and expense reporting, supporting financial transparency and accountability initiatives.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Established administrative work procedures to track staff's daily tasks.

Cash Register Clerk

West Baffin Eskimo Co-op
01.2016 - 05.2025
  • Trained new staff on register operations and customer service protocols.
  • Resolved customer complaints swiftly, ensuring a positive shopping experience.
  • Handled cash and credit transactions while adhering to company policies.
  • Collaborated with team members to restock merchandise and maintain store presentation.
  • Maintained accurate cash drawer balances throughout shifts.
  • Assisted customers with product inquiries and returns, enhancing service quality.
  • I've been going in/out throughout 2016 to 2025

Housekeeper

Huit Huit Tours
03.2019 - 07.2019
  • Conducted regular inspections to ensure compliance with cleanliness standards and operational guidelines.
  • Collaborated with team members to streamline workflows, increasing overall productivity in housekeeping operations.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained meticulous records of maintenance requests and service logs for follow-up and tracking purposes.

Custodian

Government Of Nunavut
12.2015 - 01.2016
  • Performed routine cleaning and maintenance of facilities to ensure a safe, hygienic environment.
  • Operated cleaning equipment such as floor scrubbers and vacuums to maintain cleanliness standards.
  • Collaborated with team members to efficiently execute daily cleaning schedules and tasks.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.

Education

No Degree -

Peter Pitseolak
Kinngait

Skills

  • Data entry
  • Verbal communication
  • Microsoft office
  • Schedule management
  • File organization
  • Office supply management
  • Reception management
  • Leadership and supervision
  • Billing and coding
  • Expense reporting
  • Multitasking and organization
  • Client relationship management
  • Customer service

Languages

English
Native or Bilingual
Inuktitut
Native or Bilingual

Timeline

Office Administrative Assistant

West Baffin Eskimo Co-op
03.2022 - 05.2025

Housekeeper

Huit Huit Tours
03.2019 - 07.2019

Cash Register Clerk

West Baffin Eskimo Co-op
01.2016 - 05.2025

Custodian

Government Of Nunavut
12.2015 - 01.2016

No Degree -

Peter Pitseolak

Nunavut Land Claims Agreement

Beneficiaries in Nunavut 

Annie Kalai