ANNIE KEINATH
East Longmeadow,MA
Summary
A passionate leader with over 35 years of sales, leadership and management experience as well as 15 years of human resource expertise. Experience with customer service and experience, executive management, employee relations and retention, performance management, recruiting, marketing, operations, logistics, retail management, visual merchandising and event planning and execution.
Overview
14
14
years of professional experience
Work History
Store Manager
HomeGoods
03.2018 - Current
- Manages and directs three full-time Assistant Managers while maintaining overall store outlook
- Oversee store hiring process to ensure store meets headcount goal
- Evaluate associate performance, recognition of associates and coaching
- Prepares and conducts management evaluations
- Reviews all store associate evaluations
- Empowers Assistant Managers to assign associate tasks, ensuring operational goals are achieved
- Manages all management and associate scheduling
- Oversee and control store payroll
- Coaches, trains and develops all managers and associates
- Sets clear goals for store staff, holds accountable for meeting their responsibilities
- Fosters environment of open communication
- Maintains positive associate relations
- Identify, evaluate and resolve customer and associate issues
- Oversee financial operations to ensure accuracy and improve operational productivity
- Provides for safety and security of associates and customers
- Responsible for ensuring merchandise presentation standards are understood and maintained
- Analyze store payroll and control expense against store budget
- Ensure all policies and procedures are in place
- Winner of the 2022 Presidential Leadership Award
Director of Operations
Pride
08.2016 - 08.2017
- Directly manage Store Operations, Director of Stores, District Managers, Director of Human Resources and Career Development Department
- Drive overall sales by focusing on overall C-Store environment
- Manage all payroll expense through payroll variance, hours utilization and overtime
- Analyze shortage and theft and implement reduction initiatives
- Analyze sales reports and create objectives
- Monitor bonus program and create goals based on sales
- Train, motivate and develop Operations, Human Resources and Career Development teams
- Clearly communicate company objectives to Operations, Human Resources and Career Development Departments
- Create positive, inclusive work environment focusing on internal and external customer service
- Created corporate recognition program focusing on employee engagement
- Monitor and address performance issues
- Utilize review process as a tool for talent development, promotion and advancement
Multiple Store Operations Manager
Macy's
08.2014 - 08.2016
- Responsible for 4 stores totaling over $78 million
- Drive overall sales by focusing efforts on shopping environment, pricing and signing, workload planning, staffing and weekend compliance, logistics, shortage and safety
- Manage all payroll/non-payroll expense
- Direct receiving and processing of all merchandise receipts
- Analyze store shortage and implement reduction initiatives
- Manage staffing and hours utilization
- Ensure that all procedures, policies, exposure standards and shortage awareness are thoroughly understood by store team
- Train, motivate and develop operations team
- Clearly communicate company objectives to store staff
- Direct total store maintenance; create safe and clean environment
- Manage supply budgets and ensure store stays in stock on selling supplies and other required items
- Initiate and implement shortage and safety programs
- Recruit and select qualified support associates
- Create positive, inclusive work environment focusing on internal and external customer service and safety
- Monitor and address performance issues
- Utilize review process as tool for talent development, promotion and advancement
- Lead associates in support of community service opportunities
A.S.T. Supervisor
Macy's
02.2014 - 08.2014
- Oversee and manage all administrative, human resource, operational, staffing and cash office functions for store
- Coordinate distribution of all incoming communication, access and examine essential reports
- Organization of weekly store recognition rallies, maintenance of employee communication center
- Oversee new hire process including application, scheduling interviews and hiring process
- Maintain store operational work orders and purchasing of store supplies
- Maintain non-payroll store supply budget
- Review schedule of associate population and make appropriate edit requests
- Liaison to District Staffing office for all staffing issues and objectives
- Monitor weekend compliance hours reports and solicitation of open hours
- Prepare daily cash deposit, balance store vault and perform cash functions on daily basis
- Replenish POS registers and balance cash change drawer
- Maintain gift cards, register media records and lost and found
- Manage A.S.T. Associates, prioritize workload, delegate all tasks appropriately to each individual team member.
District Executive Human Resources Administrator and Special Event Planner
Macy's
04.2012 - 02.2014
- Manage recruitment process for internal and external applications for executive positions in 10 stores
- Planning and execution of career and hiring events
- Manage new hire process for all district executives including first day on-boarding and training
- Manage and maintain executive open positions by store
- Maintain all executive files
- Event planner for all Macy's district corporate events
A.S.T. Supervisor
Macy's
03.2010 - 04.2012
- Oversee and manage all administrative, human resource, operational, staffing and cash office functions for the store
- Coordinate distribution of all incoming communication, access and examine essential reports
- Organization of weekly store recognition rallies, maintenance of employee communication center
- Oversee new hire process including application, scheduling interviews and onboarding
- Maintain store operational work orders and purchasing of store supplies
- Maintain non-payroll store supply budget
- Review schedule of associate population and make appropriate edit requests
- Liaison to District Staffing office for all staffing issues and objectives
- Monitor weekend compliance hours reports and solicitation of open hours
- Prepare the daily cash deposit, balance store vault and perform cash functions on daily basis
- Replenish registers and balance cash change drawer
- Maintain gift cards, register media records and lost and found
- Manage AST associates, prioritize workload, delegate all tasks to appropriately to each individual team member
Staffing and Scheduling Manager
Macy's
08.2009 - 03.2010
- Schedule all store associates and departments
- Hiring and coaching of contingent associate pool
- Management of hours utilization for both commission and non-commission areas
Education
Bachelor of Arts - Communications
Westfield State University
Westfield, MA06.1997
Skills
- Coaching
- Compliance
- Customer Service
- Event Planning
- Human Resources
- Inventory
- Logistics
- Loss Prevention
- Marketing
- Merchandising
- Operations
- Payroll
- Policies
- Safety
- Sales
- Scheduling & Staffing
Accomplishments
- Winner of the 2022 Presidential Leadership Award for HomeGoods
- Recruited 5 successful new managers within one year.
- Managed a store that exceeded company expectations in every category during the 2021 fiscal year.
- Increased sales 13% by coaching department managers on new merchandising standards.
- Supervised team of 80 staff members.
Additional Information
AWARDS RECEIVED Professional
- HomeGoods Presidential Leadership Award 2022
- Macy's Make Magic Six Award Winner Spring 2010
- Macy's Make Magic Six Award Winner Fall 2010
- Macy's Make Magic Six Annual Award Winner 2010 (Employee of the Year)
- Macy's Make Magic Six Annual Award Winner 2011 (Employee of the Year)
AWARDS RECEIVED Personal
- Recipient of the Mary Troy Award from the Springfield St. Patrick's Parade Committee and Community - 2014
- Springfield Colleen Winner - 1995
- Miss East Longmeadow - 1994
- Miss Teen Massachusetts - 1993
Timeline
Store Manager
HomeGoods
03.2018 - Current
Director of Operations
Pride
08.2016 - 08.2017
Multiple Store Operations Manager
Macy's
08.2014 - 08.2016
A.S.T. Supervisor
Macy's
02.2014 - 08.2014
District Executive Human Resources Administrator and Special Event Planner
Macy's
04.2012 - 02.2014
A.S.T. Supervisor
Macy's
03.2010 - 04.2012
Staffing and Scheduling Manager
Macy's
08.2009 - 03.2010
Bachelor of Arts - Communications
Westfield State University