Annie Kibler
Arlington
Summary
Dynamic General Manager with a proven track record at excelling in strategic decision-making and inventory control. Recognized for enhancing operational performance and fostering collaborative team management, driving significant sales growth while ensuring service excellence. A licensed forklift operator, committed to maintaining safety and efficiency in all processes.
Overview
39
39
years of professional experience
Work History
General Warehouse Associate
Home Depot
01.2022 - Current
- Operated forklifts and pallet jacks to efficiently transport materials within the warehouse.
- Received, checked, and stocked inventory to maintain organized storage areas.
- Collaborated with team members to ensure timely order fulfillment and shipment preparation.
- Conducted regular inspections of equipment to ensure safety compliance and operational efficiency.
- Assisted in training new associates on standard operating procedures and safety protocols.
- Monitored stock levels, proactively communicating shortages to management for timely replenishment.
- Maintained cleanliness and organization of work areas to promote a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
General Manager
Cititrends
10.2018 - 11.2021
- Directed operational strategies to enhance store performance and customer satisfaction.
- Implemented training programs to develop staff skills and improve team effectiveness.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing merchandising decisions and promotions.
- Oversaw compliance with safety regulations, fostering a secure environment for employees and customers.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager
Salvation Army Thrift Store
04.2011 - 06.2018
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Shift Leader
Ambiance
05.2008 - 03.2011
- Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
- Trained and mentored new staff, fostering skill development and teamwork efficiency.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
General Manager
Pizza Hut
03.1986 - 09.2007
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
John Hay High School
Cleveland, OHSkills
- Safe unloading procedures
- Inventory control
- Product order selection
- Proactive and detail-oriented
- Licensed forklift operator
- Service excellence
- Collaborative team management
- Effective time management
- Strategic decision-making
- Effective verbal communication
- Strategic goal setting
- Effective relationship management
Awards
Associate of the Month for April 2023
MVP for the moonth of October 2024
Timeline
General Warehouse Associate
Home Depot
01.2022 - Current
General Manager
Cititrends
10.2018 - 11.2021
General Manager
Salvation Army Thrift Store
04.2011 - 06.2018
Shift Leader
Ambiance
05.2008 - 03.2011
General Manager
Pizza Hut
03.1986 - 09.2007
John Hay High School
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