Annie Lancaster
Burnside,KY
Summary
Motivated business professional bringing 25 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
24
24
years of professional experience
Work History
Owner
Cumberland Cove Cottages & Campground
10.2020 - 04.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Owner
Lancaster Automotive Repair, LLC
08.2017 - 10.2020
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Founded and managed Automotive Repair business, growing revenue to $300,000 in first year.
Manager of School Cafeteria
Woodford County Board Of Edcucation
08.2012 - 08.2017
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Used [Software] to analyze daily financial statements, balance statements and reimbursable meals.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Accounts Payable Clerk
Woodford County Board Of Education
08.2007 - 08.2012
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Registered transactions and data on accounting database to track history and safeguard information.
- Evaluated financial records to detect errors and discrepancies.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
- Reconciled bank accounts to verify accuracy of cash records.
- Assisted manager in conducting internal audits to analyze findings.
- Stored office and client records on secured server to prevent data losses, conducting regular backups.
- Matched purchase orders with invoices and recorded necessary information.
Owner
Versailles Gymnastics Center
04.1999 - 08.2007
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Generated revenues yearly and effectively capitalized on industry growth.
- Founded and managed gymnastic learning center, growing revenue to $200,000 in first year.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
No Degree - Nursing
Midway College
Midway, KYClass A CDL - Truck Driving
Lake Cumberland CDL Training School
Class A CDL01.2023
Interdisciplinary Early Childhood Certificate - Early Childhood Education
Blugrass Community And Technical College
05.2007
High School Diploma -
Middlesboro High School
Middlesboro, KY05.1987
Skills
- Business Management
- Labor Relations
- KPI Management
- Budget Administration
Timeline
Owner
Cumberland Cove Cottages & Campground
10.2020 - 04.2023
Owner
Lancaster Automotive Repair, LLC
08.2017 - 10.2020
Manager of School Cafeteria
Woodford County Board Of Edcucation
08.2012 - 08.2017
Accounts Payable Clerk
Woodford County Board Of Education
08.2007 - 08.2012
Owner
Versailles Gymnastics Center
04.1999 - 08.2007
No Degree - Nursing
Midway College
Class A CDL - Truck Driving
Lake Cumberland CDL Training School
Interdisciplinary Early Childhood Certificate - Early Childhood Education
Blugrass Community And Technical College
High School Diploma -
Middlesboro High School
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