Annie Latham
Greenwood,SC
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
18
18
years of professional experience
Work History
Patient Experience Coordinator/Office Lead
Aspen Dental
09.2023 - 08.2024
- Scheduled/Rescheduled/Canceled Appointments
- Answered all incoming calls
- Scheduled referrals
- Checked in patients
- Collected payments & balanced End of Day
- Called to confirm ALL appointments
- Documented each patient contact
- Verified all patient’s insurance
- Keyed in all insurance
- Consulted patient treatments
- Applied patients for credit
- Seated patients when needed
- Worked patient accounts/Credit & Bad Debt
- Was office lead when office manager was out
Surgery Scheduler
Surgery Center of the Lakelands
02.2016 - 08.2023
- Located scheduling barriers and implemented appropriate solutions.
- Distributed treatment and procedural information to patients.
- Managed patient check-in and check-out procedures and processed payments.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Checked patient insurance and collected pre-authorizations from providers.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Scheduled follow-up appointments as designated by physician.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Verified accuracy of billing information prior to submitting claims.
- Monitored and updated patient records in the electronic medical record system.
- Processed payments from patients for surgical services rendered.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Performed data entry into various computer systems related to surgery scheduling.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Created and managed surgical schedules for multiple surgeons.
- Routed laboratory or diagnostic results to appropriate staff.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Medical Receptionist
Turning point womens center
10.2010 - 06.2015
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Straightened up waiting room to maintain neat and organized space.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Informed patients of financial responsibilities prior to rendering services.
- Gathered, transcribed and typed medical information into charts.
- Protected patients by observing strict HIPAA guidelines.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Greeted and checked in patients, updating patient information in computer system.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Medical Office Receptionist
Carolina Prosthetics & Orthotics
12.2006 - 06.2010
- Successfully greeted visitors and responded to telephone and in-person requests for information.
- Informed patients of financial responsibilities prior to rendering services.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Entered patient information into electronic medical record system.
- Updated group medical records and technical library to promote smooth office operations.
- Scheduled appointments by telephone or in person.
- Maintained filing systems for patient records and other documents as required by HIPAA regulations.
- Greeted office patients daily by telephone, email or in person.
- Managed daily operations of front desk including cash handling activities when necessary.
- Prepared charts for upcoming appointments; updated existing charts with current information as needed.
- Answered phone calls to provide assistance, information and medical personnel access.
- Gathered patient records for provider.
- Maintained professional relationships with colleagues, physicians and vendors.
- Verified patient demographic and insurance information at each visit.
- Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.
- Assisted with various administrative duties such as photocopying, faxing documents, ordering supplies.
- Greeted patients and visitors in person or on the telephone, answering or referring inquiries.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
- Called patients to confirm scheduled appointments and obtain additional details.
Education
High School Diploma -
Greenwood High School
Greenwood, SC06.1993
Skills
- Educating Patients
- Insurance Pre-Certifications
- Office Workflow Support
- EMR Updating
- Pre-Authorization Management
- Checking in Patients
- Copay Collecting
- Patient Relations
- Schedule Coordination
- Verifying Insurance
- Payment Collection
- Insurance Verification
- Data Entry
- Electronic Recordkeeping
- Patient Scheduling
- Medical Terminology
- Office Reception
- Supply Ordering
- Epic Systems
- EHR Software
- Detail-Oriented
Timeline
Patient Experience Coordinator/Office Lead
Aspen Dental
09.2023 - 08.2024
Surgery Scheduler
Surgery Center of the Lakelands
02.2016 - 08.2023
Medical Receptionist
Turning point womens center
10.2010 - 06.2015
Medical Office Receptionist
Carolina Prosthetics & Orthotics
12.2006 - 06.2010
High School Diploma -
Greenwood High School
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