Annie Lindley

• Spearheading the completion of the Plan of Correction post-Annual Certification, ensuring adherence to regulatory standards and promoting operational excellence.
• Developing and implementing tailored training programs for staff members to enhance skills, improve resident care, and foster a culture of learning.
• Collaborating closely with a new management team and Director of Nursing to revamp operational processes and elevate the quality of care delivery.
• Currently focused on enhancing census rates through targeted marketing strategies, community engagement efforts, and strategic referral partnerships.
• Responsible for overseeing day-to-day operations of a 60-bed skilled nursing facility, including staffing, budget management, and resident care coordination.
• Talent and Performance Management

As an Assistant Nursing Home Administrator at a 171-bed facility, I play a pivotal role in ensuring the seamless operation of various departments, encompassing Dietary, Housekeeping, Laundry, and handling grievances from families and residents. My responsibilities are diverse and multifaceted, with a focus on maintaining compliance with regulatory standards and enhancing the overall quality of care

Responsible for overall operations of a 88 bed skilled nursing facility in accordance with federal, state, and local regulations. Operational highlights; decreased overall use of bonuses by 75%, recruitment and training of senior leadership team, and successful annual survey 2022. Program development highlights; restructuring of clinical programs utilizing performance improvement approach resulting in quality measures from a three star to four star, developed quality improvement programs to improve quality of stay for residents resulting in winning the Customer Satisfaction building of the year for 2022, and improved operations margin resulting in a positive variance.

Additional highlights:

• Successfully negotiated client contract renewals to create increased revenue.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Spearheaded and implemented new projects to expand scope of engagement.
• Integrated Aria Care Partners Dental and Vision.

Responsible for overall operations of a 120 bed skilled nursing facility in accordance with federal, state, and local regulations. Operational highlights; eliminations of agency personnel, recruitment and training of senior leadership team, and successful annual survey 2021. Program development highlights; restructuring of clinical programs utilizing performance improvement approach resulting in quality measures at or better than state and national averages within 5 months of hire, developed all female memory care unit and was awarded a federal grant for a virtual dementia training to train the trainers.

Responsibilities were in conjunction with the Executive Director with the overall leadership and management of the residential community including assisting with managing occupancy and monthly financial performance for the overall well-being of the facility. Assisted with hiring and training employees in accordance with the company policies. Maintained overall superior morale and high level of team spirit and motivation for staff. Developed annual operating and capital budget and maintained budget variances and deficits. Developed relationships and positive image within the community by participating in social and civic affairs of the local community.

My AIT was completed in 6 months or 1,000 hour program and I reported directly to the ED. I completed training in the following domains of practice: Personnel, Finance, Marketing, Physical Resource Management, Laws, Regulatory Codes and Governing Boards, and Resident Care.

Built relationships with hospital case managers and skilled nursing facility marketers

Work with insurance companies to receive authorizations from insurance companies for admissions

Assist marketers with community marketing events

Give tours to family and potential residents 

Communicate incoming admissions with the department heads 

Working directly with Director of Clinical Operations

Assist the Administrative team and the Director of Clinical Operations with day to day tasks and meetings

Pulling numbers and reports of all Sacred Heart facilities in the area to make sure they are meeting the yearly goals for ACO complaince

Exporting numbers from Ascension to Excel to turn in to readable graphs

Relay the graphs and reports to the Administrative team for further review

Worked directly underneath the Nursing Home Administrator

Assisted in developing the facilities Emergency Disaster Plan

Arranged the Emergency Disaster Plan to meet the requirements for the Agency of Health Care Administration 

Assisted HR in organizing the employee folders to meet the guidelines for the Agency of Health Care Administration