Annie Lloyd

• Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
• Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
• Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
• Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
• Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
• Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
• Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
• Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
• Contributed to achieving sales goals by actively promoting special offers, loyalty programs, and other incentives designed to drive revenue growth.
• Strengthened relationships between front-end staff and other store departments by facilitating open communication channels and encouraging cross-functional collaboration.
• Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
• Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
• Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
• Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
• Spearheaded the implementation of new payment processing systems, ensuring smooth transitions for both employees and customers during rollout periods.
• Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
• Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
• Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Trained new team members in proper food handling techniques, equipment usage, and company policies.
• Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
• Enhanced customer satisfaction by providing exceptional service and product knowledge.
• Increased sales through effective merchandising and attractive product displays.
• Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
• Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
• Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
• Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
• Operated slicer and price computing scale to accurately slice, weigh and label meat products.
• Controlled freshness of products by rotating and removing out of code merchandise.
• Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
• Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
• Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
• Streamlined deli operations by implementing efficient inventory management processes.
• Assisted in budgeting efforts by tracking sales data, identifying trends, and making informed suggestions for future planning purposes.
• Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.
• Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
• Built strong relationships with vendors, negotiating favorable pricing for high-quality products.
• Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
• Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
• Inventoried food products and associated materials on weekly basis.
• Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
• Managed supply chain functions for deli supplies, ingredients and merchandise.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Oversaw food preparation and monitored safety protocols.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Interacted with customers by phone, email, or in-person to provide information.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.

• Checked online order receipts for customers and retrieved merchandise shipped to the store location
• Personally delivered the orders out to customers as they arrived.

• Prepared food items, including sandwiches and other products to meet customer specifications
• Organized food preparation stations and replenished supplies as needed
• Provided high quality service
• Maintained food safety and sanitation standards
• Operated check standard equipment such as the cash register
• Was at times responsible for closing the store and making sure everything was ready for the next business day.

• Kept the restaurant clean and ensured that counters and tables were properly sanitized
• Worked the overnight shift in drive thru
• Prepared the food.

• ROTC all 4 years.
• Automotive class Senior Year.
• Home economics Senior Year.