Summary
Overview
Work History
Education
Skills
Timeline
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ANNIE LUKES

PROTIVIN,MA

Summary

Dynamic boutique owner with a proven track record at THREADS FASHION BOUTIQUE, LLC, excelling in e-commerce management and client relationship building. Achieved significant sales growth through innovative marketing strategies and exceptional customer service. Skilled in budgeting and staff training, fostering a collaborative environment that drives business success.

Overview

16
16
years of professional experience

Work History

Boutique Owner

THREADS FASHION BOUTIQUE, LLC
10.2018 - Current
  • Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
  • Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
  • Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
  • Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
  • Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
  • Streamlined inventory management for better organization and reduced stock discrepancies through meticulous recordkeeping.
  • Arranged special marketing initiatives and in-store promotions to successfully bring in $[Amount].
  • Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
  • Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Improved customer satisfaction with personalized styling consultations and attentive service, fostering repeat business.
  • Systematized daily opening/closing procedures to streamline operations while ensuring adherence to safety protocols.
  • Built a loyal customer base through engaging social media content, regular email newsletters, and exclusive promotions.
  • Assisted customers in selecting appropriate outfits for various occasions by offering professional fashion advice based on their needs and preferences.
  • Developed successful marketing campaigns to drive store traffic, utilizing both digital platforms and local community events.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.

BOUTIQUE RETAIL STORE MANAGER

BLUETIQUE
12.2016 - 10.2018
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Managed store organization, maintenance, and purchasing functions.
  • Submitted orders for new inventory.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.

ACCOUNTS RECEIVABLE MANAGER

PRECISION OF NEW HAMPTON
09.2009 - 12.2016
  • Ensured timely payments from clients through effective communication and proactive followups.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Verified discrepancies and resolved clients' billing issues
  • Analyzed aging reports and provided recommendations for improving collections efforts.
  • Developed and maintained strong client relationships, fostering trust and open communication.
  • Prepared bills receivable, invoices, and bank deposits.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Processed incoming payments in accordance with established financial policies.
  • Completed daily process adjustments to maintain accuracy.
  • Managed a team of accounts receivable specialists, providing guidance and support for optimal performance.
  • Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.
  • Conducted thorough credit reviews to minimize potential risks while maximizing company revenues.
  • Daily customer service duties, which included, but are not limited to: handling customer orders, inquiries, payments, and other issues that had tend to arise.
  • Prepared court documents for past due customers. While also attending hearing to complete a resolution for payments.
  • Completed month end tasks, including customer statements, billing, and filing.
  • Oversaw weekly invoices on all weekly orders being shipped to nationwide customers.

Education

Bachelor of Communications/Public Relations - Communications/Public Relations

University of Northern Iowa
Cedar Falls, IA
12-2002

Skills

  • Staff training and supervision
  • Business growth strategies
  • Client relationship building
  • Sales strategy development
  • Event planning and execution
  • Marketing and promotions
  • Networking and collaboration
  • E-commerce management
  • Budgeting and financial planning
  • Product sourcing and purchasing
  • Point of sale systems
  • Small business operations

Timeline

Boutique Owner

THREADS FASHION BOUTIQUE, LLC
10.2018 - Current

BOUTIQUE RETAIL STORE MANAGER

BLUETIQUE
12.2016 - 10.2018

ACCOUNTS RECEIVABLE MANAGER

PRECISION OF NEW HAMPTON
09.2009 - 12.2016

Bachelor of Communications/Public Relations - Communications/Public Relations

University of Northern Iowa

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