Annie Luong
Rocklin,CA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than ten years.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Spine & Sports Medical Group
05.2014 - 10.2016
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Kept waiting room neat and organized by stacking magazines and removing trash.
- Checked patients in and out and collected payments
- Verified insurance coverage and obtained pre-authorizations.
- Arranged prescriptions for patients and assisted pharmacies to clarify Rx.
Medical Phone Receptionist
San Jose Gastroenterology
05.2012 - 05.2014
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
- Answered phone calls and messages for seven physicians at San Jose Gastroenterology facility, scheduling appointments, and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Processed new referrals from other medical offices, patient outreach.
Medical Records Clerk
South Bay Imaging Center
03.2007 - 05.2012
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Accurately documented medical dictation to record patient care records.
- Collaborated with other file clerks to maintain organization and cleanliness within the medical records department.
- Performed routine quality checks on stored files to identify any missing documentation or inaccuracies requiring correction.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Prepared and finalized study results for transmittal to patient’s health care provider.
- Maintained accordance with state/federal regulations, patient privacy and HIPAA.
- Transcribed and entered study data into computer systems.
Medical Receptionist
The Eye Institute of Silicon Valley
10.2002 - 03.2007
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines and removing trash.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed medical insurance claims and payments.
- Maintained accurate records of surgical procedures, facilitating smooth insurance claims processing.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Production Line Assembler
Oplink Communications, Inc.
04.2000 - 04.2001
- Performed quality checks on fiber optic couplers.
- Generated product quality reports.
- Performed fusion-splice on fiber optic cable.
Production Line Assembler
E-Tek Dynamic Inc.
10.1999 - 04.2000
- Performed quality checks on fiber optic couplers.
- Generated product quality reports.
- Performed fusion-splice on fiber optic cable.
Receptionist
DW Investment
08.1997 - 01.1999
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat.
- Scheduled client appointments per convenience of client and realtors.
- Sorted, organized, and maintained company records with accounting software.
Education
High School Diploma -
Mount Pleasant High School
San Jose, CA06.1997
Skills
- EMR Systems
- Healthcare Administration
- HIPAA Guidelines
- Medical Records Management
- Ability to multi-task to meet schedule
- Works well independently or on a team
- Fluency in multiple languages: English, Vietnamese and Chinese (both Mandarin and Cantonese)
Timeline
Medical Receptionist
Spine & Sports Medical Group
05.2014 - 10.2016
Medical Phone Receptionist
San Jose Gastroenterology
05.2012 - 05.2014
Medical Records Clerk
South Bay Imaging Center
03.2007 - 05.2012
Medical Receptionist
The Eye Institute of Silicon Valley
10.2002 - 03.2007
Production Line Assembler
Oplink Communications, Inc.
04.2000 - 04.2001
Production Line Assembler
E-Tek Dynamic Inc.
10.1999 - 04.2000
Receptionist
DW Investment
08.1997 - 01.1999
High School Diploma -
Mount Pleasant High School
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