Annie McCall
Athol,MA
Summary
Seasoned professional with extensive experience at Massachusetts Department of Corrections, specializing in administrative support and data management. Expertise in operational efficiency, accuracy enhancement, and high-pressure compliance through meticulous attention to detail. Proven ability in communication improvement and customer satisfaction, maintaining confidentiality.
Overview
9
9
years of professional experience
Work History
Clerk IV Treasury Department
Massachusetts Department of Corrections
12.2023 - Current
- Achieved efficient document retrieval through organized processing and filing.
- Streamlined inventory management by tracking supplies and assisting with orders.
- Enhanced daily operations by collaborating effectively with team members.
- Executed copying, scanning, and printing tasks using office equipment proficiently.
- Improved task completion rates by managing multiple priorities and deadlines efficiently.
- Minimized data entry errors through meticulous information input and detail orientation.
- Protected sensitive documents by implementing strict storage and access control measures.
- Ensured timely mail processing and accurate distribution to correct recipients.
- Achieved higher accuracy in financial reporting by reconciling accounts diligently.
- Strengthened vendor communication to guarantee timely delivery of essential office supplies.
Securus Site Administrator
Securus Technologies
07.2022 - 12.2024
- Ensured safety compliance by coordinating site operations with regulations and policies.
- Enhanced operational workflows by streamlining interdepartmental communication processes.
- Improved onboarding by developing comprehensive training materials for new staff.
- Maintained confidentiality by handling sensitive information according to strict protocols.
- Served as primary contact for facility maintenance, ensuring prompt issue resolution.
- Boosted site efficiency by implementing new software solutions and refining administrative processes.
Managing Bartender
Forty's Bar and Grill
01.2020 - 10.2024
- Ensured compliance with health standards, enhancing overall bar safety and operations.
- Boosted service quality by training and mentoring bartending staff effectively.
- Enhanced guest experience through seasonal cocktail menus based on customer feedback.
- Optimized stock levels by managing inventory control processes, reducing waste significantly.
- Streamlined service during peak hours by implementing efficient workflow strategies.
- Improved patron loyalty by promptly addressing customer concerns and inquiries.
Customer Service Representative
Ayer Animal Medical Center
03.2020 - 01.2021
- Enhanced client satisfaction by effectively managing customer inquiries and providing solutions.
- Streamlined appointment scheduling with veterinary team, boosting workflow efficiency significantly.
- Built strong relationships with pet owners through effective communication and support.
- Maintained professionalism under pressure, effectively resolving disputes and high-stress situations.
- Increased customer loyalty through empathetic resolution of complaints and conflicts.
- Achieved higher retention rates by developing rapport through active listening skills.
Server
Bagels Plus
01.2017 - 02.2020
- Enhanced customer satisfaction through exceptional service and attention to detail.
- Streamlined food and beverage order management in high-pressure environments.
- Mentored new staff on menu items and service standards to improve performance.
- Coordinated with kitchen staff for timely order delivery during peak hours.
- Ensured dining area cleanliness and organization, adhering to health regulations.
- Addressed customer complaints swiftly, strengthening relationships and improving experiences.
Education
Associate of Science - Medical Billing And Coding
Mount Wachusett Community College
Gardner, MAAssociate of Science - Hospitality Management
Endicott College
Beverly, MASkills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Database entry
- Prioritization
- File maintenance
- Database management
- Research
- Basic accounting
- Mail handling
- Processing mail
- Information security
- Spreadsheet development
- Confidentiality
- Verbal and writing communication
- Handling payments
- Scanning and copying
- Attention to detail
- Problem-solving
- Flexible and adaptable
- Inventory assessment
- Analytical thinking
Timeline
Clerk IV Treasury Department
Massachusetts Department of Corrections
12.2023 - Current
Securus Site Administrator
Securus Technologies
07.2022 - 12.2024
Customer Service Representative
Ayer Animal Medical Center
03.2020 - 01.2021
Managing Bartender
Forty's Bar and Grill
01.2020 - 10.2024
Server
Bagels Plus
01.2017 - 02.2020
Associate of Science - Medical Billing And Coding
Mount Wachusett Community College
Associate of Science - Hospitality Management
Endicott College