Anna McKenna
Philadelphia,PA
Summary
Eager to contribute my many years of my various customer and client based services that I have provided to clientele. I look forward to helping in oral and written communication, by active listening and analytical problem-solving skills. Would like to enhance customer experiences by employing my service, patience, empathy and understanding for customer desires, needs, and issues by providing customized solutions to fit each individual.
Overview
45
45
years of professional experience
Work History
Health Care Aide
Holland Home Care
08.2021 - 11.2023
- Provided assistance in daily living activities by bathing, dressing, grooming, oral hygiene, and toileting patient.
- Supported patient nutrition needs by preparing meals according to dietary restrictions.
- Assisted with feeding and monitored intake to help patient achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient anxiety through effective communication and active listening skills.
- Supported patient nutrition needs by preparing meals according to dietary restrictions.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Administered medication to patient.
- Promoted a clean and safe environment by adhering to strict infection prevention protocols.
- Managed challenging behaviors in Alzheimer's patient using evidence-based interventions.
Executive Assistant
Superior Loss Adjustment
04.2017 - 06.2023
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments for executive & clients.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Responded to clients inquires and concerns through phone, text and email.
- Resolved daily clients issues and concerns promptly and professionally.
- Used advanced software to prepare documents, reports, and presentations.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Screened personal and business calls and directed to appropriate party.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
Executive Assistant
Ace Public Adjusters
04.2010 - 11.2016
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating appointments for adjusters and clients.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Resolved clients concerns & issues promptly and professionally.
- Used advanced software to prepare documents, reports, and presentations.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Retail Customer Service Associate
Annie's Swimming Pools & Supplies
04.2004 - 04.2010
- Provided exceptional service and addressed inquiries promptly.
- Streamlined checkout process for faster transactions, resulting in reduced waiting times.
- Assisted customers with product selection, increasing sales.
- Maintained a clean and organized store environment, improve customer shopping experience.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company's policies.
- Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
- Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
- Implemented visual merchandising strategies to improve product visibility and boost sales potential.
- Educated customers about ongoing promotions and special offers, driving additional revenue.
- Built strong rapport with clientele through consistent follow-up on inquiries or concerns that arose during interactions.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Participated in seasonal inventory audits to ensure accurate records of all merchandise within the store.
- Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Protected products from damage by using proper packaging and bagging techniques.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly and professionally.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Full Charge Bookkeeper/Office Manager
Ben Shapiro, Inc.
09.1992 - 03.2004
- Streamlined financial processes by implementing advanced bookkeeping software, improving efficiency and accuracy.
- Ensured timely and accurate financial reporting for management decision-making purposes.
- Managed payroll processing for employees, ensuring compliance with tax regulations and labor laws.
- Reconciled bank statements on a monthly basis, identifying discrepancies and resolving issues promptly.
- Processed vendor invoices efficiently, reconciling discrepancies and negotiating favorable payment terms when necessary.
- Organized financial records meticulously using electronic filing systems to ensure easy access during audits or reviews.
- Communicated regularly with clients regarding billing inquiries, resolving disputes fairly and maintaining strong professional relationships.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained and processed invoices, deposits, and money logs.
- Established QuickBooks accounting system to reflect accurate financial records.
- Completed tax forms in compliance with legal regulations.
- Used knowledge of local laws to comply with reporting requirements.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Entered figures using 10-key calculator to compute data quickly.
- Reduced errors in accounts payable and receivable by implementing a thorough review process, increasing overall accuracy.
Assistant Bookkeeper/Secretary
Ben Shapiro, Inc.
03.1979 - 11.1983
- Improved financial accuracy by maintaining organized records of all transactions and reconciliations.
- Assisted in streamlining processes for increased efficiency with data entry tasks.
- Ensured timely payments to vendors by tracking invoices and promptly processing checks.
- Reduced errors in financial statements through meticulous review and verification of recorded transactions.
- Enhanced overall financial organization by maintaining a well-organized filing system for important documents.
- Collaborated closely with the bookkeeper to complete month-end closing procedures in a timely manner.
- Performed data entry, paper filing, electronic archiving and used 10‐key and other machines and equipment to support office efficiency.
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Matched purchase orders with invoices and recorded necessary information.
- Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
- Obtained revenue and paid invoices by verifying and completing payable and receivable transactions.
- Reviewed general ledger for accuracy and specific coding issues.
- Handled day-to-day accounting processes to drive financial accuracy.
- Inspected account books and recorded transactions.
- Entered figures using 10-key calculator to compute data quickly.
Education
No Degree - Real Estate
Greater Philadelphia Realty Bard School
Philadelphia03.2009
No Degree - Computer And Information Sciences
Community College of Philadelphia:
Philadelphia01.2009
High School Diploma -
Mastbaum Vocational Technical High School
Philadelphia, PA06.1979
Skills
- Customer Support
- Patience
- Empathy
- Excellent Written and Oral Communication
- Decision Making
- Attention to Detail
- Multitasking Abilities
- Active Listening
- Problem Solving
- Interpersonal Skills
- Organizational Skills
- Professional Telephone Demeanor
Timeline
Health Care Aide
Holland Home Care
08.2021 - 11.2023
Executive Assistant
Superior Loss Adjustment
04.2017 - 06.2023
Executive Assistant
Ace Public Adjusters
04.2010 - 11.2016
Retail Customer Service Associate
Annie's Swimming Pools & Supplies
04.2004 - 04.2010
Full Charge Bookkeeper/Office Manager
Ben Shapiro, Inc.
09.1992 - 03.2004
Assistant Bookkeeper/Secretary
Ben Shapiro, Inc.
03.1979 - 11.1983
No Degree - Real Estate
Greater Philadelphia Realty Bard School
No Degree - Computer And Information Sciences
Community College of Philadelphia:
High School Diploma -
Mastbaum Vocational Technical High School