Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Annie McLelland

Annie McLelland

Rose Hill,NC

Summary

Dynamic Team Lead at Carelinc Medical with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in conflict resolution and schedule management, I foster teamwork and drive results through effective coaching. Committed to maintaining a safe work environment while achieving business goals and optimizing service delivery.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Diligent Team Lead with proven track record in leading teams to success through effective management and strategic planning. Demonstrated expertise in coordinating projects and fostering team collaboration, achieving significant milestones. Utilized leadership and communication skills to drive team performance and ensure project completion.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Team Lead

Carelinc Medical
04.2022 - Current
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Owner/manager

Self Employed Services
03.2005 - 03.2021
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Education

High School Diploma -

Sampson Community College
Clinton, NC

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Schedule management
  • Workplace safety
  • Operations management
  • Product management
  • Regulatory compliance
  • Corporate social responsibility
  • Client communication
  • Deadline management
  • Workflow management
  • Loss prevention
  • Teamwork and collaboration
  • Documentation and reporting

Certification

During my current employment I have received training in the following areas:

I am knowledgeable in all types of direct medical equipment including Concentrators, bi-pap and c-pap machines, oxygen management,( I am currently the responsible party to the board of oxygen at the branch of Carelinc where I am team lead. I am maintenance capable on this equipment as well.

I am familiar with specialized equipment such as gastric suction machines, iv set ups, and mechanical feeding.


Languages

Spanish
Professional Working

Timeline

Team Lead

Carelinc Medical
04.2022 - Current

Owner/manager

Self Employed Services
03.2005 - 03.2021

High School Diploma -

Sampson Community College

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