To work as part of an account payable team being dependable as an employee who values being helpful, accurate, quick, and friendly
Friendly, positive, enthusiastic, and a collaborator
Hard working, analytically minded, organized, and efficient
Received training in the field of accounting management, banking, and business administration
Eleven years of experience in customer service, four plus years of experience in AP
Overview
16
16
years of professional experience
Work History
Respite Care Provider
Milwaukee County Children, Youth and Family Services
St Francis, Wisconsin
10.2023 - Current
Accessing and documenting Daily Living Skills (DLS) for client
Assisting client with basic needs and training client to be able to develop skills to complete tasks without secondary help
Composing goals and achievable benchmark for client monthly
Accounts Payable Representative
Uline
Pleasant Prairie, Wisconsin
02.2017 - 06.2021
Verified vendor invoices to ensure legitimate and accurate transactions
Coded invoices to the proper GL accounts and matched to purchase orders
Worked with vendors and internal managers to resolve vendor issues
Processed internal and external emails
Completed specialized assignments monthly or weekly: Processed thousands of credit card transactions per month and reconciled these lines; paid rent for all Uline locations; created payment schedules and entered all per diem's for the company’s long term travel employees; ensured we are accurately paying for paper for Uline’s magazine and pushing payment; wrote standard operating procedures for various tasks
Product Questions Representative
Uline
Waukegan, Illinois
03.2015 - 01.2017
Communicated internally with Marketing and Warehouse Helpline regarding a variety of questions
Contacted vendors for technical support and product specifications
Provided certification assistance for domestic and international compliance
Created and maintained spreadsheets, work queues, and vendor documents
Assisted as an active member of the peer mentor program.
Customer Service Representative
Uline
Waukegan, Illinois
12.2013 - 03.2015
Contributed to Uline’s superior customer service via phone, email, chat, and internet orders.
Provided support for requests regarding invoices, pricing, quotes, product questions, returns, website issues, etc.
Conducted side-by-side training with new CSR’s to equip and encourage them in their roles.
Senior Service Representative
BMO Harris Bank
Palatine, Illinois
08.2012 - 11.2013
Assisted in the management of daily tasks.
Audited financial units.
Helped clients with their banking needs.
Corresponded with other inside agencies concerning projects and tasks.
Service Representative
M&I: BMO Harris Bank N.A.
Watertown, Wisconsin
06.2011 - 07.2012
Assisted customers with their personal banking.
Balanced a cash drawer and cash devices.
Ensured compliance and cash handling.
Prepared negotiable items.
Provided a great customer experience with integrity, honesty and discretion.
Restaurant Manager
Scalawags: Whitefish and Chips
Mackinaw City, Michigan
01.2008 - 01.2010
Supervised employees and daily operations the restaurant.
Interviewed potential candidates for various positions.
Controlled the morale of our team.
Created the schedule and maintaining coverage throughout the summer season.
Sustaining relationships with suppliers, owner and customers.
Education
Bachelor of Business Administration (BBA) in Accounting Management -
Maranatha Baptist University
05-2011
Skills
Bill Payment
Invoice Processing
Microsoft Office Program (Word, Excel, PowerPoint)
Adobe Acrobat and Adobe Illustrator
Oracle, Perceptive Content, Chrome River,
Google Programs (including forms, sheets, and docs)
Accomplishments
CS Rep of the Month, May 2016
Volunteer Experience
Deacon, 10/01/22 - 12/01/23, Crossway Community Church, Milwaukee, WI | Coordinated and trained volunteers for roles within the church, Functioned as a go-between for non-profit organizations and the church such as food drives, donations of clothes and supplies, and volunteer time, Provided care to members and heard concerns and suggestions from the congregation on a variety of issues, Reviewed annual contract for lease and stepped in as point person for the lease office
Women’s Ministry Coordinator, 12/01/21 - 12/01/23, Crossway Community Church, Milwaukee, WI | Organized an annual retreat with speakers, gifts, meals, and breakout sessions, Planned and participated in regular meetings with the women’s ministry team and the women of the church, Tracked supplies and expenses
Small Group Coordinator, 04/01/14 - 05/01/15, Trinity Wives Fellowship, Deerfield, Illinois | Communicated with all coordinators via email and GoogleDocs, Created and distributed electronic surveys for evaluation., Operated Microsoft Excel and Word for letters and reports including scheduling, charts, comparisons, etc., Coordinated and presented at large group events, Oversaw small group leaders and coordinators in various positions while assisting the President and Vice President with weekly tasks
References
References are available upon request
Timeline
Respite Care Provider
Milwaukee County Children, Youth and Family Services
10.2023 - Current
Accounts Payable Representative
Uline
02.2017 - 06.2021
Product Questions Representative
Uline
03.2015 - 01.2017
Customer Service Representative
Uline
12.2013 - 03.2015
Senior Service Representative
BMO Harris Bank
08.2012 - 11.2013
Service Representative
M&I: BMO Harris Bank N.A.
06.2011 - 07.2012
Restaurant Manager
Scalawags: Whitefish and Chips
01.2008 - 01.2010
Bachelor of Business Administration (BBA) in Accounting Management -
Maranatha Baptist University
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