Annie Miller
Milwaukee,WI
Summary
- To work as part of an account payable team being dependable as an employee who values being helpful, accurate, quick, and friendly
- Friendly, positive, enthusiastic, and a collaborator
- Hard working, analytically minded, organized, and efficient
- Received training in the field of accounting management, banking, and business administration
- Eleven years of experience in customer service, four plus years of experience in AP
Overview
16
16
years of professional experience
Work History
Respite Care Provider
Milwaukee County Children, Youth and Family Services
St Francis , Wisconsin
2023.10 - Current
- Accessing and documenting Daily Living Skills (DLS) for client
- Assisting client with basic needs and training client to be able to develop skills to complete tasks without secondary help
- Composing goals and achievable benchmark for client monthly
Accounts Payable Representative
Uline
Pleasant Prairie , Wisconsin
2017.02 - 2021.06
- Verified vendor invoices to ensure legitimate and accurate transactions
- Coded invoices to the proper GL accounts and matched to purchase orders
- Worked with vendors and internal managers to resolve vendor issues
- Processed internal and external emails
- Completed specialized assignments monthly or weekly: Processed thousands of credit card transactions per month and reconciled these lines; paid rent for all Uline locations; created payment schedules and entered all per diem's for the company’s long term travel employees; ensured we are accurately paying for paper for Uline’s magazine and pushing payment; wrote standard operating procedures for various tasks
Product Questions Representative
Uline
Waukegan , Illinois
2015.03 - 2017.01
- Communicated internally with Marketing and Warehouse Helpline regarding a variety of questions
- Contacted vendors for technical support and product specifications
- Provided certification assistance for domestic and international compliance
- Created and maintained spreadsheets, work queues, and vendor documents
- Assisted as an active member of the peer mentor program.
Customer Service Representative
Uline
Waukegan , Illinois
2013.12 - 2015.03
- Contributed to Uline’s superior customer service via phone, email, chat, and internet orders.
- Provided support for requests regarding invoices, pricing, quotes, product questions, returns, website issues, etc.
- Conducted side-by-side training with new CSR’s to equip and encourage them in their roles.
Senior Service Representative
BMO Harris Bank
Palatine , Illinois
2012.08 - 2013.11
- Assisted in the management of daily tasks.
- Audited financial units.
- Helped clients with their banking needs.
- Corresponded with other inside agencies concerning projects and tasks.
Service Representative
M&I: BMO Harris Bank N.A.
Watertown , Wisconsin
2011.06 - 2012.07
- Assisted customers with their personal banking.
- Balanced a cash drawer and cash devices.
- Ensured compliance and cash handling.
- Prepared negotiable items.
- Provided a great customer experience with integrity, honesty and discretion.
Restaurant Manager
Scalawags: Whitefish and Chips
Mackinaw City , Michigan
2008.01 - 2010.01
- Supervised employees and daily operations the restaurant.
- Interviewed potential candidates for various positions.
- Controlled the morale of our team.
- Created the schedule and maintaining coverage throughout the summer season.
- Sustaining relationships with suppliers, owner and customers.
Education
Bachelor of Business Administration (BBA) in Accounting Management -
Maranatha Baptist University
2011-05
Skills
- ·Bill Payment
- Invoice Processing
- Microsoft Office Program (Word, Excel, PowerPoint)
- Adobe Acrobat and Adobe Illustrator
- Oracle, Perceptive Content, Chrome River,
- Google Programs (including forms, sheets, and docs)
Accomplishments
CS Rep of the Month, May 2016
Volunteer Experience
- Deacon, 10/01/22 - 12/01/23, Crossway Community Church, Milwaukee, WI | Coordinated and trained volunteers for roles within the church, Functioned as a go-between for non-profit organizations and the church such as food drives, donations of clothes and supplies, and volunteer time, Provided care to members and heard concerns and suggestions from the congregation on a variety of issues, Reviewed annual contract for lease and stepped in as point person for the lease office
- Women’s Ministry Coordinator, 12/01/21 - 12/01/23, Crossway Community Church, Milwaukee, WI | Organized an annual retreat with speakers, gifts, meals, and breakout sessions, Planned and participated in regular meetings with the women’s ministry team and the women of the church, Tracked supplies and expenses
- Small Group Coordinator, 04/01/14 - 05/01/15, Trinity Wives Fellowship, Deerfield, Illinois | Communicated with all coordinators via email and GoogleDocs, Created and distributed electronic surveys for evaluation., Operated Microsoft Excel and Word for letters and reports including scheduling, charts, comparisons, etc., Coordinated and presented at large group events, Oversaw small group leaders and coordinators in various positions while assisting the President and Vice President with weekly tasks
References
References are available upon request
Timeline
Respite Care Provider
Milwaukee County Children, Youth and Family Services
2023.10 - Current
Accounts Payable Representative
Uline
2017.02 - 2021.06
Product Questions Representative
Uline
2015.03 - 2017.01
Customer Service Representative
Uline
2013.12 - 2015.03
Senior Service Representative
BMO Harris Bank
2012.08 - 2013.11
Service Representative
M&I: BMO Harris Bank N.A.
2011.06 - 2012.07
Restaurant Manager
Scalawags: Whitefish and Chips
2008.01 - 2010.01
Bachelor of Business Administration (BBA) in Accounting Management -
Maranatha Baptist University
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