Annie Moore
Stanfield,NC
Summary
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
13
13
years of professional experience
Work History
Sales Associate
Financial Educational Services
08.2010 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
Alternative Family Living
USS SUPORT SERVICES
07.2015 - 11.2022
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Helped clients to identify challenges and set goals.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Provided insight and ideas to promote client growth.
- Intervened in crisis situations to provide counseling and support.
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Maintained detailed, confidential client files.
- Identified obstacles to learning in collaboration with adult learners and provided positive reinforcement for performance.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Educated clients about important nutritional habits and how to plan healthy meals.
Customer Services Manager
Hughes Behavioral And Mental Health Services
09.2010 - 07.2015
- Created and reviewed invoices to confirm accuracy.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Kept accurate records to document customer service actions and discussions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Researched and corrected customer concerns to promote company loyalty.
Education
Master of Science - Health Administration
Strayer University
Washington, DC09.2010
Skills
- Shipment Arrangements
- Self-Checkout Assistance
- Speaking Clearly
- Fraud Detection
- Policy and Procedure Adherence
- Sales and Marketing
- Answering Customer Questions
- Effective Selling Techniques
- Verbal and Written Communication
- Guest Relations
- Cash Handling Accuracy
- Negotiation Tactics
- Merchandising Proficiency
- Market Research
Timeline
Alternative Family Living
USS SUPORT SERVICES
07.2015 - 11.2022
Customer Services Manager
Hughes Behavioral And Mental Health Services
09.2010 - 07.2015
Sales Associate
Financial Educational Services
08.2010 - Current
Master of Science - Health Administration
Strayer University
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