Annie Morris
Cypress,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Salary Manger
Outback Steakhouse
Spring , TX
08.2020 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Trained employees on additional job positions to maintain coverage of roles.
Restaurant Bar Manager
pub 529
Houston, TX
02.2018 - 07.2020
- Maintained an organized bar area and ensured cleanliness of all glassware and equipment.
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Supervised staff in the preparation of drinks, ensuring accuracy in accordance with company standards.
- Managed cash register operations, including taking payments from customers, issuing change and providing receipts.
- Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
- Trained new bartenders on proper preparation techniques for a variety of cocktails and mixed drinks.
- Monitored staff performance to ensure quality control was maintained at all times.
- Developed marketing strategies designed to increase revenue from beverage sales.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Magnolia West High School
Magnolia, TX07-2016
Skills
- Expense Tracking
- Operations Management
- Staff Development
- Financial Management
- Marketing
- Policy Implementation
- Staff Training and Development
- Team Leadership
- Budget Control
- Employee Development
- Schedule Management
- Customer Service
- Adaptability and Flexibility
- Employee Coaching and Mentoring
- Work Planning and Prioritization
- Effective Communication
- Continuous Improvement
- Active Listening
- Professional Demeanor
- Team building
- Complex Problem-Solving
- Cross-Functional Teamwork
- Brand Management
- Product Management
- Performance Management
Timeline
Salary Manger
Outback Steakhouse
08.2020 - Current
Restaurant Bar Manager
pub 529
02.2018 - 07.2020
High School Diploma -
Magnolia West High School