Annie Munoz
Monterey,CA
Summary
Experienced Server, Bartender, and former Manager with a strong track record of providing great service and leading teams effectively. Im passionate about creating welcoming dining experiences and making sure customers leave happy. I have solid experience training and supporting staff, managing operations, and ensuring everything runs smoothly. Ready to bring my hands-on experience, leadership, and enthusiasm back to a management role and contribute to the success of a top-tier restaurant.
Overview
2
2
years of professional experience
Work History
Supervisor
Monterey Peninsula Country Club
- Led a team of servers to achieve consistently high levels of customer satisfaction and service excellence
- Enhanced operational efficiency by establishing clear administrative processes, streamlining documentation, and assigning tasks effectively
- Conducted in-depth training sessions, boosting team members' service skills, food knowledge, and overall performance
- Developed and implemented a 'to-go' service system during the pandemic, maintaining service quality while upholding health and safety protocols
- Managed product inventories with precision, reducing discrepancies and ensuring timely restocking to meet service demands
- Maintained rigorous cleanliness and safety protocols, exceeding regulatory standards and enhancing the dining environment
- Demonstrated advanced knowledge of menu items, improving preparation methods, portion control, and presentation
Server/Bartender
Toro Sushi Restaurant
01.2023 - Current
- Delivered exceptional customer service, fostering strong guest relationships and driving repeat business
- Adapted seamlessly between serving and bartending roles, demonstrating flexibility and a strong work ethic
- Assisted in maintaining the restaurants cleanliness and organization to uphold a welcoming and professional environment
- Collaborated with the team to streamline processes and enhance overall operational efficiency and service quality
Education
High School Diploma -
Queens Vocational High School
New York City, NY01.2000
Skills
- Exceptional Customer Service & Guest Relations
- Team Leadership & Coaching
- Operational Management & Process Optimization
- Flexibility & Multi-Tasking
- Inventory Oversight & Stock Control
- Quality Standards & Safety Compliance
- Strong Communication & Team Collaboration
- Problem Solving & Decision Making
- Restaurant Cleanliness & Organization
- In-depth knowledge of front and back of house operations
- Strong leadership and team-building abilities
- Commitment to maintaining high customer satisfaction
- Skilled in training and mentoring staff
- Proficient in streamlining workflows and improving efficiency
- Ability to manage inventory and control costs
- Focused on upholding safety and cleanliness standards
- Effective problem-solving and critical thinking
- Excellent communication and interpersonal skills
Training
- Completed wine fundamentals courses, gaining a strong understanding of wine pairings and service.
- Ongoing professional development through years of hands-on experience in various restaurant roles since the age of 16.
References
Available upon request.
Languages
Spanish
Native or Bilingual
Timeline
Server/Bartender
Toro Sushi Restaurant
01.2023 - Current
Supervisor
Monterey Peninsula Country Club
High School Diploma -
Queens Vocational High School
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