ANNIE NGUYEN
Tustin,CA
Summary
Medical Assistant
Detail-oriented medical professional experienced in providing medical administrative and clinical support in a busy medical office. Proficient in EMR and other medical software, with strong knowledge of medical terminology and HIPAA regulations. Dedicated to providing an efficient and accurate healthcare experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Totalmed Staffing
Irvine
09.2023 - Current
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Incorporated outside records into charts and EHR.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Detox Technician
Vita Nova at Newport Bay
Newport Beach, California
10.2022 - 03.2023
- Ensured that all necessary paperwork is completed accurately prior to discharge from the program
- Monitored clients throughout their stay at the facility for any changes in behavior or physical condition
- Encouraged clients to participate in activities that promote healthy lifestyle choices such as exercise, nutrition education and stress reduction techniques
- Provided personalized care and support to individuals undergoing detoxification, including monitoring vital signs, administering medications and providing emotional support
- Adhered strictly to all safety protocols while maintaining a clean environment within the facility
- Cultivated trusting relationships with clients through active listening, empathy and compassion
- Educated families about the importance of ongoing recovery support after discharge from detoxification program
- Maintained accurate records of client's medical history, medications administered, treatments provided and other relevant information
- Proficient in monitoring vital signs and recognizing withdrawal symptoms
- Ability to handle emergency situations quickly and efficiently
- Provided emotional support to clients during the detoxification process
- Excellent communication skills used when interacting with clients, family members and colleagues
- Familiarity with state regulations regarding substance abuse services
- Strong understanding of pharmacology related to drug interactions
- Capable of coordinating care with other healthcare providers as needed.
Front Office, Floating Medical Assistant
Hoag Memorial Hospital Presbyterian
Newport Beach, California
08.2019 - 02.2022
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures and physician's instructions
- Organized charts, documents and supplies to maintain team productivity
- Contacted pharmacies to submit and refill patients' prescriptions
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Efficiently performed insurance verification and pre-certification and pre-authorization functions
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal
- Followed all principles of asepsis and infection control to meet patient safety guidelines
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
- Administered rapid tests such as COVID and Strep to help clinical staff assess conditions
- Contributed to office operations by triaging patients by severity of medical complaint
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research
- Batch-scanned and indexed patient charts to improve data availability while maintaining security
- Checked patient insurance and collected pre-authorizations from providers
- Gathered current medical information and reviewed histories to gather details for surgeons
- Distributed treatment and procedural information to patients
- Managed incoming telephone calls, including taking messages and directing callers to personnel
- Prepared new charts, updated existing charts and managed records transfers between offices
- Coordinated office schedules for new patients, diagnostic assessments and procedures
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Medical Assistant ADVANCED
SKIN CARE AND MED CENTER
Fullerton, California
04.2019 - 08.2021
- Performing back office duties such as EKG, venipuncture, immunizations and referrals
- Other duties includes spirometry, vitals and suture removals
- Preparing patients for examination by performing preliminary physical tests
- Other responsibilities were to coordinate mohs pre-op procedures and setting up procedure trays for small procedures
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Organized charts, documents and supplies to maintain team productivity
- Contacted pharmacies to submit and refill patients' prescriptions
- Educated patients about medications, procedures and physician's instructions.
Medical Assistant
NEWPORT CENTER URGENT CARE
Newport Beach, California
12.2016 - 10.2018
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Checked patients in and out for appointments and collected co-payments
- Entered patient information into system, including insurance, demographics and health history
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Processed patient payments and scanned identification and insurance cards
- Protected patients by observing strict HIPAA guidelines.
Medical Assistant
Medical Professional Staffing
US
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Exceeded customer satisfaction by finding creative solutions to problems.
Medical Assistant
DR. PHILIP LYNN
Garden Grove, California
- Took messages from patients and promptly relayed to appropriate staff
- Answered multi-line phone system and directed callers to requested personnel and departments
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Straightened up waiting room to maintain neat and organized space
- Scheduled appointments for patients via phone and in person
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures and physician's instructions.
Medical Assistant Student
Everest
Anaheim, California
- Followed all principles of asepsis and infection control to meet patient safety guidelines
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Vocational Nursing In LVN Candidate
American Career College
Anaheim
Education
Vocational Nursing In LVN Candidate -
American Career College
Associate -
Everest
Skills
- Restocking Lab Supplies
- Simple Dressings
- Records Transfers
- Electrocardiogram (EKG) Equipment
- Assisting with Physical Exams
- Wound Care and Irrigation
- Customer Service
- Office Supplies and Inventory
- Preparing Patients for Exams
- Proper Sterilization Techniques
- Injection Administration
- Advanced Anatomy Knowledge
- EMR Systems
- Patient Greeting
- Pulmonary Function Tests (PFTs)
- Explaining Procedures to Patients
- Direct Patient Care
- Outstanding Telephone Etiquette
- Medical Records Verification
- General Housekeeping Abilities
- Recording Medical Histories
- Scheduling Appointments
- Communicating with Patient Families
- Using Centrifuges
- Medical Terminology
Certification
Medical Assistant
Timeline
Medical Assistant
Totalmed Staffing
09.2023 - Current
Detox Technician
Vita Nova at Newport Bay
10.2022 - 03.2023
Front Office, Floating Medical Assistant
Hoag Memorial Hospital Presbyterian
08.2019 - 02.2022
Medical Assistant ADVANCED
SKIN CARE AND MED CENTER
04.2019 - 08.2021
Medical Assistant
NEWPORT CENTER URGENT CARE
12.2016 - 10.2018
Medical Assistant
Medical Professional Staffing
Medical Assistant
DR. PHILIP LYNN
Medical Assistant Student
Everest
Vocational Nursing In LVN Candidate
American Career College
Vocational Nursing In LVN Candidate -
American Career College
Associate -
Everest