Annie O'Connell-Torgersen

• Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
• Assisted in increasing library usage by promoting available services and resources through engaging displays and informative handouts.
• Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
• Contributed to a positive work culture by actively participating in staff meetings, training sessions, and professional development opportunities.
• Organized library shelves, materials and equipment in clear, alphabetized order.
• Monitored patrons to enforce adherence to library policies for material management and behavior.
• Monitored library environments to maintain safe, hazard-free settings.
• Stayed up-to-date on library policies and procedures to smoothly enforce standards.
• Placed books on proper shelves when returned to circulation.
• Answered questions from patrons and helped to find desired materials.

• Improved garment fit and overall quality by skillfully making alterations to clothing items.
• Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
• Increased productivity through efficient organization of workstations and materials, ensuring smooth workflow.
• Collaborated with designers to create custom garments, accurately interpreting their creative visions into wearable pieces.
• Trained new seamstresses on company procedures and best practices, fostering a knowledgeable and skilled workforce.
• Contributed to a positive work environment by maintaining open communication lines with colleagues and supervisors.
• Minimized fabric waste by carefully planning cuts and utilizing leftover material for smaller projects or repairs when possible.
• Managed inventory effectively by tracking supplies usage trends, ensuring necessary materials were always readily available for upcoming projects.
• Successfully completed challenging projects requiring advanced tailoring techniques such as intricate beadwork or embroidery applications.
• Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing creation.
• Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
• Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
• Inspected finished garments to address flaws and verify adherence to quality standards.
• Determined appropriate repair solution based on garment damage to employ proper tools or equipment.
• Demonstrated proper textile handling and care related to cleaning, pressing and steaming.
• Drafted designs and patterns for original garments.
• Applied and replaced decorative sequins, beading and ribbons to enhance and repair garments.
• Constructed well-tailored dresses, trousers and jackets with precise attention to detail.
• Conferred with designer to determine types of material and garment styles desired.

• All duties including but not limited to those listed in Weber County Clerk position description.

All duties included but not limited to those described at Benetton.

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reported issues to higher management with great detail.

• Led a team of professionals to consistently achieve or exceed performance targets.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
• Established clear performance expectations for staff members which led to increased accountability.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Created and enforced department policies, procedures and standards to establish productivity and quality.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
• Worked varied hours to meet seasonal and business needs.
• Greeted customers and offered assistance for increased customer satisfaction.
• Provided product price information to customers.
• Managed customer relations through communication and helpful interactions.
• Identified customer needs and wants to enhance customer experiences and boost sales.
• Created solutions for customers to satisfy specific needs, quality and budget.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.