Annie Oman
Raleigh,NC
Summary
A seasoned leader seeking to maximize my deep expertise in Sales Enablement, Leadership and Customer Experience, to develop programs and teams that delight and strengthen loyalty to increase market share and deliver the business strategy.
Overview
16
16
years of professional experience
Work History
VP Nuix Experience
Nuix
07.2020 - 11.2023
- Designed and delivered Sales Onboarding, Development, and ongoing Enablement programs
- Transformed Account Management – building a cadence of Quarterly Business Review meetings that focus on challenges the customer anticipates facing in their business and how Nuix can help them meet and overcome those challenges
- Focused on high-growth renewals and accurate, predictable forecasting
- Designed the first Customer Journey program at Nuix
- Mapped the customer journey to align with the sales cycle
- Traveled with Enterprise Account Executive team to spend time in the field learning from customers and account reps and adjusting the model accordingly
- Developed customer insights and stories based on interviews conducted with our customers across all segments, globally
- Built a high-touch model customer experience journey team, ensuring that from prospective customer to seasoned user, Nuix customers would receive the support, consistent information and service that would allow them to thrive and achieve success in their own organizations
- Delivered a new Customer Onboarding program – ensuring a seamless workflow, clear internal hand-offs, thorough communication, realistic expectation setting and overall setting the customer up for success
- Designed, developed and delivered a leadership development program
- Identified emerging talent in the organization, and invited them into the program
- Built a year-long program designed to hone their skills and elevate their profile in the organization
- Held a graduation ceremony wherein participants showcased their projects for the C-Suite and Board
- Continued to lead the Learning & Development team
- Developed and delivered a Cultural Transformation project, globally
- Created a plan that incorporated all key functions of the business
- Collaborated with leadership to develop, field-test and roll out new company values
- Collaborated with leadership to roll out a new employee engagement program from which to glean valuable insight for the cultural work
- Measured on a retention rate of >98% and an ACV growth rate of 10% or higher
- Met or exceeded goals YOY.
Global Head of Learning & Development
Nuix
06.2015 - 06.2020
- Built a skilled and respected team of trainers and curriculum designers who deliver exceptional customer experiences while working effectively with Sales and Pre-sales teams
- Manage a 2.7M P&L
- Designed and delivered written technical and sales enablement training for the partner channel
- Rolled out a global sales methodology and professional development program, designed around industry-standard principles as well as key Nuix messaging
- Designed, developed and delivered a global onboarding program that integrated product, product marketing, sales and marketing.
Manager, Training & Consulting
LexisNexis
01.2011 - 06.2015
- Managed three teams: Training, Sales Consultants, Content Developers
- Supervised and coached the design and development of technical training content, delivery of training to customer, partners and internal teams and the delivery of pre-sales consulting
- Designed and delivered written technical and sales enablement training for multiple sales teams as well as the partner channel
- Managed a 1M P&L
- Worked with Product Management to bring new products to market, following the Pragmatic Marketing approach.
Training Program Specialist
LexisNexis
06.2007 - 01.2011
- Responsible for the strategic planning for a growing team of software trainers
- Coordinated customer training classes across the US
- Engaged with Sales teams and customers to sell training engagements
- Responsible for incorporating training teams following acquisitions: planning and marketing new training events, helping to coordinate the onboarding of new teammates.
Education
Bachelor of Arts in English -
Santa Clara University
Santa Clara, CA06.1998
Skills
- Collaborative and Effective Sales Enabler
- Dynamic Public Speaker
- Expert in Cultural Transformations
- Proven Deliverer of Seamless Customer Programs: Onboarding, NPS, CSAT
- Strong, Team-building Leader
- Powerful and Influential Negotiator
- Skilled Content Designer
- Engaging Educator and Communicator
Volunteer Experience
- Wake County Emergency Food Distribution. This coalition seeks to feed the hungry in our area.
- Engage the Crisis. This organization seeks to provide support, supplies and equipping to refugees.
Timeline
VP Nuix Experience
Nuix
07.2020 - 11.2023
Global Head of Learning & Development
Nuix
06.2015 - 06.2020
Manager, Training & Consulting
LexisNexis
01.2011 - 06.2015
Training Program Specialist
LexisNexis
06.2007 - 01.2011
Bachelor of Arts in English -
Santa Clara University