Annie Opatrny
Kirtland,OH
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Professional with comprehensive experience in cost estimation and project analysis.
Overview
7
7
years of professional experience
Work History
Commercial Claims Adjuster
Progressive Insurance
08.2022 - Current
- Increased customer satisfaction by effectively communicating with policyholders, brokers, and attorneys throughout the claims process.
- Contributed to team meetings and training sessions by sharing best practices, lessons learned, or case studies relevant to the commercial claims adjusting process.
- Streamlined procedures for data collection, review, and analysis during the claim investigation process.
- Reviewed police reports, scene diagrams, evidence, interviews, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Analyzed complex coverage issues to determine appropriate course of action for each individual case.
- Improved claim resolution times by efficiently investigating and evaluating commercial insurance claims.
- Received acknowledgement award for high performance in quarterly held meetings.
Junior Automotive Estimator
Wickliffe Auto Body
02.2022 - 08.2022
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Negotiated repair estimates and parts cost with third party vendors and insurance adjusters.
- Improved client satisfaction with detailed and transparent cost breakdowns, establishing trust and facilitating smoother project negotiations.
- • Managed repair orders for customers, providing timely updates.
Rental Sales Agent
Classic Auto Group
08.2018 - 02.2022
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Assisted in maintenance of rental vehicles, ensuring they were clean and well-presented for each client use.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Established strong rapport with clients, leading to repeat business and referral opportunities.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Developed in-depth knowledge of rental inventory to provide expert advice on product selection.
- Managed billing for insurance claims.
- Handled internal and external billing, created customer contacts, and processed insurance claims.
- Managed multiple tasks in high-volume environment.
Crew Member
McDonald's
03.2018 - 08.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
Bachelor's Degree - Marketing
Cleveland State University
Cleveland, OH09-2025
High School Diploma -
Kirtland High School
Kirtland, OH06-2020
Skills
- Liability analysis
- Claims investigation
- Reliability
- Relationship building
- Customer service
- Sales
- Multitasking and organization
- Critical thinking
- Strong negotiation
- Contract management
- Teamwork and collaboration
- Effective communication
- Time management
- Property damage assessment
- Insurance policy coverage expertise
Timeline
Commercial Claims Adjuster
Progressive Insurance
08.2022 - Current
Junior Automotive Estimator
Wickliffe Auto Body
02.2022 - 08.2022
Rental Sales Agent
Classic Auto Group
08.2018 - 02.2022
Crew Member
McDonald's
03.2018 - 08.2018
Bachelor's Degree - Marketing
Cleveland State University
High School Diploma -
Kirtland High School