Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Annie Ovalle

Nashua

Summary

.Dynamic Patient Service Representative with Ensemble Health Partners, skilled in insurance verification and payment processing. Proven track record of enhancing patient satisfaction through effective communication and attention to detail. Committed to HIPAA compliance and adept at problem-solving, ensuring accurate patient registration and a seamless check-in experience.

.Caring Licensed Nursing Assistant assists patients with hygiene, mobility and bathing tasks. Attentive worker routinely monitors patient conditions and reports progress to Nurses.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Licensed Nursing Assistant

Fairview Nursing Home
Hudson
07.2024 - Current
  • Provided compassionate care to patients in long-term care facilities.
  • Assisted patients with daily living activities and personal hygiene needs.
  • Monitored patient vital signs and reported changes to nursing staff.
  • Documented patient information accurately in medical records systems.
  • Maintained a clean and safe environment for patient care activities.
  • Supported nursing staff by preparing equipment and supplies for procedures.
  • Responded to emergency situations quickly and efficiently.
  • Assisted in the admission and discharge process of patients.
  • Provided direct patient care, including bathing, feeding and dressing.
  • Conducted medical assessments and reported changes in health status to the nursing staff.
  • Assisted with ambulation of patients as needed.
  • Promoted continuity of care by accurately communicating plans to succeeding shifts.
  • Provided basic comfort measures such as back rubs, positioning pillows.
  • Assisted with transferring patients from bed to wheelchair or gurney as necessary.
  • Observed, monitored, documented and reported any changes in patient conditions to the appropriate personnel immediately.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.

Patient Service Representative

Ensemble Health Partners/St Joseph Hospital
NASHUA
12.2008 - Current
  • Assisted patients with insurance verification and eligibility checks.
  • Processed patient information and maintained accurate records diligently.
  • Implemented workflow improvements to enhance patient satisfaction consistently.
  • Answered incoming calls in a professional manner.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Inputted patient demographic data into electronic health record system.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Registered patients by verifying records to update computer system and patient charts.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Maintained a clean and organized reception area.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.

Education

High School Diploma -

Louis D Brandeis HS
NY,NY
06-2004

Skills

  • Insurance verification
  • Patient registration
  • Payment processing
  • HIPAA compliance
  • Attention to detail
  • Problem solving
  • Effective communication
  • Vital signs monitoring
  • Patient documentation
  • Emergency response
  • Personal hygiene assistance
  • Care plan communication
  • Patient relations

Languages

Spanish
Native/ Bilingual

Certification

  • Lincensed Nursing Assitant
  • CPR

References

References available upon request.

Timeline

Licensed Nursing Assistant

Fairview Nursing Home
07.2024 - Current

Patient Service Representative

Ensemble Health Partners/St Joseph Hospital
12.2008 - Current

High School Diploma -

Louis D Brandeis HS

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