Annie Phillips
Columbia,MD
Summary
Dedicated animal care professional with extensive experience at Today's Pet, skilled in medication administration and animal behavior observation. Proven ability to enhance animal wellbeing through effective dietary management and care strategies. Strong communicator, adept at building rapport with clients while ensuring optimal health and safety for all animals under supervision.
Overview
33
33
years of professional experience
Work History
Pet Sales/Pet Care
Today's Pet
04.2023 - 03.2025
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Self-motivated, with a strong sense of personal responsibility.
Animal Shelter Handler
Howard County Animal Control
07.2016 - 09.2022
- ESSENTIAL DUTIES AND RESPONSIBILITIES
- Include the following. Other related duties may be assigned.
- Works and cooperates with co-workers and supervisors at all levels.
- Learns and performs all essential job functions accurately.
- Feeding and watering animals; cleaning disinfecting and maintaining cages, kennels, and surrounding areas, euthanizing animals, capturing and restraining animals, writing detailed reports, completing and processing a large variety of complex forms on animal redemptions, adoptions, animal licensing transactions, animal intake, charting drugs and treatments administered to animals, etc.
- This position performs temperament evaluations and physical examinations on incoming animals, checks animals for tattoos and micro-chips, traces license and rabies tags, bathes and grooms animals, quarantines rabies suspect animals, administers vaccinations, medications, first aid, fluids, wound treatment, etc., as needed.
- Employees in this position must be able to handle all species of animals including reptiles, amphibians, domestic, exotic, wildlife, livestock and insects.
- Animal Handlers are responsible for interviewing adoption applicants, safely and tactfully resolving conflicts and confrontational situations, making informed decisions on animal adoptions and euthanasia, and must be able to effectively communicate to the public information on animal control laws, nuisance wildlife deterrents, proper pet care and training, disease recognition, preventative veterinary care required, behavior modification, etc.
- Employees handle cash transactions, prepare receipts and operate the cash register.
- Animal Handlers enter and retrieve information from the computer, use radio equipment to dispatch calls, answer multi-line phones, operate the copier, transport animals, rescue animals in distress, control animals creating a danger, conduct home visits, assist Animal Control Officers with law enforcement cases, assist with clerical and administrative duties, prepare statistical reports, conduct humane educational programs and tours, operate specialized animal control equipment and pressure washer, use chemicals and disinfectants as needed.
Play Pal
Tails Of Hawaii Playcare & Boarding Kennel
11.2006 - 11.2008
- Gave animals proper attention to promote secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Organized picking up and dropping off animals at client locations.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Monitored animals for behavioral problems and signs of health issues.
Animal Handler
Howard County Animal Control
05.2000 - 02.2006
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals safely during exams and procedures.
- Protected animals from care errors by maintaining clear and secure tags.
- Assisted senior staff with blood analyses and physical assessments.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
- Carried out euthanizations of diseased or infirm animals to keep stock healthy.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed pet care instructions for dietary needs and medication regimens.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Animal Caretaker
Today's Pet
10.1997 - 07.2000
- Kept animals clean and free of contaminants to promote optimal health.
- Administered medications to animals in treatment and documented changes in condition.
- Protected animals from care errors by maintaining clear and secure tags.
- Restrained animals safely during exams and procedures.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Sales Associate
Empire Beauty Supply
07.1995 - 05.1997
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Shampoo Girl
Lo Presties
07.1992 - 02.1995
- Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
- Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
- Shampooed and conditioned patron's hair and scalp to clean and remove excess oil.
- Kept detailed track of client preferences and product needs to enhance scheduling and customer service.
Education
N/A - Cosmetology
Roberts Cosmetology School
Towson, MD 01.1995
High School Diploma -
Towson High School
Towson, MD06.1994
Skills
- Medication Regimens
- Animal Observations
- Illness and Injury Detection
- Weight Charting
- Dietary Needs
- Animal Examinations
- Food Intake Monitoring
- Veterinary Care
- Animal Nutrition
- Dog Behavior
- Animal Husbandry
- Animal Control
- Disease Control
- Basic Animal Care
- Vaccination Administration
- Euthanasia cercertification
Timeline
Pet Sales/Pet Care
Today's Pet
04.2023 - 03.2025
Animal Shelter Handler
Howard County Animal Control
07.2016 - 09.2022
Play Pal
Tails Of Hawaii Playcare & Boarding Kennel
11.2006 - 11.2008
Animal Handler
Howard County Animal Control
05.2000 - 02.2006
Animal Caretaker
Today's Pet
10.1997 - 07.2000
Sales Associate
Empire Beauty Supply
07.1995 - 05.1997
Shampoo Girl
Lo Presties
07.1992 - 02.1995
N/A - Cosmetology
Roberts Cosmetology School
High School Diploma -
Towson High School
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