Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annie Phommatham

Fresno,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Waitress

Yoshino Japanese, Restaurant
02.2012 - Current
  • Part time job
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.

Sortation Associate

Amazon Warehouse
09.2019 - 02.2021
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Provided reports and workflow statuses on time to management.
  • Sort,pick and stage the totes to the right racks and place racks to the right destination ready for routes

Retail Picker

Ulta Beauty Inc.
06.2018 - 04.2019
  • Pulled orders quickly to maintain demanding productivity goals.
  • Removed items from shelves or storage bins and scanned tags.
  • Printed labels, packaged boxes and loaded into outbound containers.

Receptionist

TAWANA MASSAGE SPA
12.2010 - 01.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.

Caregiver

IHSS In Home Support Services
01.2015 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted patients with self-administered medications.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Coordinated medical appointments for efficient scheduling and minimized conflicts or overlaps in care provision.

Education

Herbert Hoover High School
Fresno, CA
06.2009

Skills

  • Customer Service
  • Picking and pulling orders
  • Cash handling
  • Bilingual (Laotian)
  • Answering incoming calls and Scheduling appointments
  • Time Management
  • Communicate professionally
  • Food and Beverage Service
  • Team Player
  • Stocking and Replenishing
  • Problem-solving skills
  • Dependable and Responsible

Timeline

Sortation Associate

Amazon Warehouse
09.2019 - 02.2021

Retail Picker

Ulta Beauty Inc.
06.2018 - 04.2019

Caregiver

IHSS In Home Support Services
01.2015 - Current

Waitress

Yoshino Japanese, Restaurant
02.2012 - Current

Receptionist

TAWANA MASSAGE SPA
12.2010 - 01.2012

Herbert Hoover High School

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Annie Phommatham