Summary
Work History
Education
Skills
Timeline
Generic

Annie Pigue

Sorrento,FL

Summary

Forward thinking healthcare operations leader with over 17 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Work History

Director of Operations

Florida Cancer Specialists & Research Institute
, FL
2018 - 02.2024
  • Managed daily operations of 8 offices across multiple counties.
  • Led, mentored and directed 100+ team members.
  • Built strong relationships with 40+ providers.
  • Directed the operations and logistics of a multi-million dollar business.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Maintained budgeting documents for accurate tracking of expenses.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Successful management of investigating and seeking out alternative solutions to problematic and challenging scenarios.
  • Mentored direct reports to drive workflow improvements and creating a proactive approach to difficult situations.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Prepared detailed reports outlining operational results on a regular basis.

Associate Director of Operations

Florida Cancer Specialists & Research Institute
, FL
2016 - 2018
  • Managed the daily operations of a multi-site organization, including budgeting, personnel management, and customer relations.
  • Provided guidance and support to executive team on overall business strategy, policy development, and process improvement initiatives.
  • Directed and supervised staff in the execution of day-to-day activities; monitored performance standards; provided feedback and coaching.
  • Resolved escalated issues quickly while maintaining positive working relationships between departments and teams at all times.

Senior Office Manager

Florida Cancer Specialists & Research Institute
Tavares, FL
2013 - 2016
  • Managed and coordinated all office operations and procedures for five clinic locations.
  • Participated in strategic planning initiatives by providing input on organizational objectives.
  • Developed and implemented office policies to ensure efficient workflow.
  • Coordinated the maintenance of office equipment; monitored inventory of supplies; placed orders when necessary.
  • Oversaw recruitment processes for new hires; conducted interviews.
  • Established effective communication between departments to ensure smooth functioning of daily operations.
  • Promoted high customer satisfaction by resolving problems.

Assistant Office Manager

Florida Cancer Specialists & Research Institute
Tavares, FL
2011 - 2013

Financial Counselor

LCOH (transitioned to Florida Cancer Specialists)
2009 - 2011

Patient Service Specialist

LCOH (transitioned to Florida Cancer Specialists)
Tavares, FL
2008 - 2009

Medical Office Secretary

Cancer Institute of Florida
Altamonte Springs, FL
2005 - 2008
  • Greeted patients upon arrival, collected medical history and verified insurance coverage.
  • Prepared patient charts for physicians prior to appointments, including updating existing information.
  • Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
  • Answered incoming calls in a professional manner and directed them to the appropriate personnel.
  • Coordinated referrals between primary care physicians and specialists as required.
  • Managed daily schedule and scheduled follow up appointments for md visits, chemotherapy infusions and bone marrow biopsies.

Executive Assistant

Kirchman Corportation
Altamonte Springs, FL
2002 - 2005
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Monitored incoming emails and responded accordingly in a timely manner.

Preschool Teacher

Star Child Acedemy
Apopka, FL
1998 - 2001
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
  • Organized educational materials and resources to create an engaging learning environment.
  • Assisted in providing a safe and secure environment for children.
  • Developed professional relationships with parents, teachers and directors.

Education

High School Diploma -

Apopka High School
Apopka, FL
05-2001

Some College (No Degree) - Business Administration and Management

Florida Metropolitain University
Florida

Skills

  • Operations Oversight
  • Talent Management
  • Leadership Development
  • Team Building
  • Process Improvements
  • Project Coordination
  • Six Sigma - Green Belt
  • Just Culture
  • Intelligent Leadership Academy

Timeline

Director of Operations

Florida Cancer Specialists & Research Institute
2018 - 02.2024

Associate Director of Operations

Florida Cancer Specialists & Research Institute
2016 - 2018

Senior Office Manager

Florida Cancer Specialists & Research Institute
2013 - 2016

Assistant Office Manager

Florida Cancer Specialists & Research Institute
2011 - 2013

Financial Counselor

LCOH (transitioned to Florida Cancer Specialists)
2009 - 2011

Patient Service Specialist

LCOH (transitioned to Florida Cancer Specialists)
2008 - 2009

Medical Office Secretary

Cancer Institute of Florida
2005 - 2008

Executive Assistant

Kirchman Corportation
2002 - 2005

Preschool Teacher

Star Child Acedemy
1998 - 2001

High School Diploma -

Apopka High School

Some College (No Degree) - Business Administration and Management

Florida Metropolitain University

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Annie Pigue