Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annie Poisel-Hahn

Summary

Knowledgeable and dedicated customer service professional with extensive experience in several industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and co-workers.

Overview

19
19
years of professional experience

Work History

Group Set Up Analyst 1

Premera Blue Cross
Spokane, WA
09.2021 - 12.2021
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Participated in team-building activities to enhance working relationships.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Processed 12-20 policy verifications and audits daily. Small team

Test Center Administrator

Prometric
Yakima, Wa
07.2021 - 08.2021
  • Tested up to 15 candidates per day.
  • Demonstrated thorough knowledge of testing procedures and policies.
  • Security checks and verifying legal documentation.
  • Maintained confidentiality of test results.
  • Monitored test security and enforced rules.
  • Assisted students with test scheduling and materials.

Customer Service Representative

Reddaway Trucklines
Union Gap, WA
09.2020 - 01.2021
  • Provided clerical support to departments via various methods of communication
  • Interacted with customers, vendors by phone, email or in-person to provide information. Addressed >50 issues per day
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Assisted team members with administrative requirements by expertly using diverse office software.
  • PowerPoint presentations for weekly meetings

Administrative Support

Tree Top Inc.-Ross Plant
Selah, WA
10.2000 - 10.2018
  • Managed phone and email correspondence; at least 75 inquiries. Busy production plant.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing systems and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Used Microsoft Office, Outlook, Excel, and Word to prepare various correspondence, reports and other written material.
  • Updated tracking spreadsheets with latest shipping and receiving information.

Education

Executive Secretary/Prof. Office Administration

Trend Business College
Yakima
08.1987

Some College (No Degree) - Legal/Medical Secretary

Yakima Valley Voc. Skills Center
Yakima, WA
06.1985

Graduate - General Studies

Selah High School
Selah
06.1985

Skills

  • Administrative and Office Support
  • Data Entry and Database Software
  • Microsoft Office, Word, Excel, Outlook, PowerPoint
  • Fast and accurate data entry 10-key
  • Call Control, answering customer questions
  • Calm and Professional Under Pressure
  • Excellent attention to detail
  • Transcription (Non-Medical)

Timeline

Group Set Up Analyst 1

Premera Blue Cross
09.2021 - 12.2021

Test Center Administrator

Prometric
07.2021 - 08.2021

Customer Service Representative

Reddaway Trucklines
09.2020 - 01.2021

Administrative Support

Tree Top Inc.-Ross Plant
10.2000 - 10.2018

Executive Secretary/Prof. Office Administration

Trend Business College

Some College (No Degree) - Legal/Medical Secretary

Yakima Valley Voc. Skills Center

Graduate - General Studies

Selah High School

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    <ul> <li>Worked as 2nd team GK Coach and assistant GK Coach for New England Revolution 1st team</li> <li>John David Gunn(NER 2) has called up to Panama National Team.</li> <li>Worked closely with our academy GK coaches to develop young Goalkeepers.</li> <li>Have individual meetings post match / training to enhance their tactical knowledge and technical knowledge.</li> <li>Designed and Implemented goalkeeper trainings on daily basis.</li> <li>Designed and implemented a wide range of set-piece routines, including corner kicks &amp; free-kicks, and Kick offs with a focus on exploiting identified vulnerabilities.</li> <li>Present set-piece strategies to the team throughout the week+ match days, ensuring that players were well-prepared to execute plans during matches</li> </ul> <p>PLAYERS WHO I WORKED WITH</p> <ul> <li>MATT TURNER (NER 1ST TEAM, USMNT) 2020-2022</li> <li>DJORDE PETROVIC (NER 1ST TEAM, SERBIAN NT) 2022 2023</li> <li>EARL EDWARDS JR (NER 1ST TEAM) 2021-CURRENT</li> <li>BRAD KNIGHTON (NE 1ST TEAM) 2022-CURRENT</li> <li>JACOB JACKSON (NER 1ST TEAM) 2022-CURRENT</li> <li>TOMAS VACLIK (NER 1ST TEAM, CZECH REPUBLIC NT) 2023 - CURRENT</li> <li>ALYAZ IVACIC (NER 1ST TEAM) 2024 - CURRENT</li> <li>JOR RICE (NER 2ND TEAM) 2020-2021</li> <li>YANNIK OETTL (NER 2ND TEAM) 2021-2022</li> <li>MAX WEINSTEIN (NER 2ND TEAM) 2022 - CURRENT</li> <li>John David Gunn (NER 2ND TEAM) 2024 - CURRENT</li> <li>ACHIEVEMENT</li> <li>USL League 1 (2020) - 6TH / 12TH</li> <li>USL League 1 (2021) - 8TH /12TH</li> <li>MLS Next Pro (2022) - 7TH/10TH</li> <li>MLS Next Pro (2023) - 2nd/13th - Play-off Conference Final</li> <li>MLS Next Pro (2024)</li> </ul> at New England Revolution<ul> <li>Worked as 2nd team GK Coach and assistant GK Coach for New England Revolution 1st team</li> <li>John David Gunn(NER 2) has called up to Panama National Team.</li> <li>Worked closely with our academy GK coaches to develop young Goalkeepers.</li> <li>Have individual meetings post match / training to enhance their tactical knowledge and technical knowledge.</li> <li>Designed and Implemented goalkeeper trainings on daily basis.</li> <li>Designed and implemented a wide range of set-piece routines, including corner kicks &amp; free-kicks, and Kick offs with a focus on exploiting identified vulnerabilities.</li> <li>Present set-piece strategies to the team throughout the week+ match days, ensuring that players were well-prepared to execute plans during matches</li> </ul> <p>PLAYERS WHO I WORKED WITH</p> <ul> <li>MATT TURNER (NER 1ST TEAM, USMNT) 2020-2022</li> <li>DJORDE PETROVIC (NER 1ST TEAM, SERBIAN NT) 2022 2023</li> <li>EARL EDWARDS JR (NER 1ST TEAM) 2021-CURRENT</li> <li>BRAD KNIGHTON (NE 1ST TEAM) 2022-CURRENT</li> <li>JACOB JACKSON (NER 1ST TEAM) 2022-CURRENT</li> <li>TOMAS VACLIK (NER 1ST TEAM, CZECH REPUBLIC NT) 2023 - CURRENT</li> <li>ALYAZ IVACIC (NER 1ST TEAM) 2024 - CURRENT</li> <li>JOR RICE (NER 2ND TEAM) 2020-2021</li> <li>YANNIK OETTL (NER 2ND TEAM) 2021-2022</li> <li>MAX WEINSTEIN (NER 2ND TEAM) 2022 - CURRENT</li> <li>John David Gunn (NER 2ND TEAM) 2024 - CURRENT</li> <li>ACHIEVEMENT</li> <li>USL League 1 (2020) - 6TH / 12TH</li> <li>USL League 1 (2021) - 8TH /12TH</li> <li>MLS Next Pro (2022) - 7TH/10TH</li> <li>MLS Next Pro (2023) - 2nd/13th - Play-off Conference Final</li> <li>MLS Next Pro (2024)</li> </ul> at New England Revolution

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Annie Poisel-Hahn