MAC OS
Annie Posada-Garcia
Healthcare Information Technologist
Gaithersburg,MD
Summary
A bilingual-Spanish speaking, dependable leader with over 10 years of customer service experience and 7 years in heath care technician support roles capable of delivering projects on time and effectively collaborating and facilitating with a range of professional qualities including, adaptable, reliable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Administrative Technician / RMA
SCA Health
Rockville, MD
11.2020 - Current
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
RMA/ Cardio Technician
John’s Hopkins Community Physicians- Heart Care
Bethesda, MD
09.2016 - 11.2020
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Inspected, maintained, and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Sales Representative
Verizon Wireless
Rockville, MD
08.2015 - 09.2016
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions..
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed and configured operating systems and applications.
Mobile Technician Lead
Best Buy
Germantown , MD
06.2013 - 08.2015
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Demonstrated increased knowledge of company products and equipment.
- Documented changes and actions in computer-based tracking system.
- Assisted customers with technical support inquiries.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Researched and recommended network and data communications hardware and software.
Education
High School Diploma -
Watkins Mill High School
Gaithersburg, MD 08.2009 - 06.2013
Registered Medical Assistant Certification
Brightwood College - Beltsville
Beltsville, MD 03.2017 - 12.2017
Associate Of Applied Science - Information Technology
Strayer University
Rockville, MD 07.2021 - 06.2023
Skills
Act as technical lead when projects, such as EMR, MedOffice Pro, Server and Computer upgrades to centers, when neededDetail orientated and organizedAble to multi-task while serving the customers and documentationMicrosoft OfficeVersatile in multiple EMRs such as EPIC, NextGen, eClinicals, HST Pathways, Med Office Pro, Secure Flow, Electronic Fax, Apple and Windows systemsExcellent verbal and written communication with customers, clients and leadersProvided documentation and configuration assistance during workflow implementationResolve and/or escalate issues in a timely manner for EPIC (emr) and on-site portable EKG machines and other hardware
Ticket support system management
Software
Windows
Timeline
Associate Of Applied Science - Information Technology
Strayer University
07.2021 - 06.2023
Administrative Technician / RMA
SCA Health
11.2020 - Current
Registered Medical Assistant Certification
Brightwood College - Beltsville
03.2017 - 12.2017
RMA/ Cardio Technician
John’s Hopkins Community Physicians- Heart Care
09.2016 - 11.2020
Sales Representative
Verizon Wireless
08.2015 - 09.2016
Mobile Technician Lead
Best Buy
06.2013 - 08.2015
High School Diploma -
Watkins Mill High School
08.2009 - 06.2013