MAC OS
Annie Posada-Garcia
Healthcare Information Technologist
Gaithersburg,MD
Summary
A bilingual-Spanish speaking, dependable leader with over 10 years of customer service experience and 7 years in heath care technician support roles capable of delivering projects on time and effectively collaborating and facilitating with a range of professional qualities including, adaptable, reliable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Administrative Technician / RMA
SCA Health
Rockville, MD
11.2020 - Current
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
RMA/ Cardio Technician
John’s Hopkins Community Physicians- Heart Care
Bethesda, MD
09.2016 - 11.2020
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Inspected, maintained, and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Sales Representative
Verizon Wireless
Rockville, MD
08.2015 - 09.2016
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions..
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed and configured operating systems and applications.
Mobile Technician Lead
Best Buy
Germantown , MD
06.2013 - 08.2015
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Demonstrated increased knowledge of company products and equipment.
- Documented changes and actions in computer-based tracking system.
- Assisted customers with technical support inquiries.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Researched and recommended network and data communications hardware and software.
Education
High School Diploma -
Watkins Mill High School
Gaithersburg, MD 08.2009 - 06.2013
Registered Medical Assistant Certification
Brightwood College - Beltsville
Beltsville, MD 03.2017 - 12.2017
Associate Of Applied Science - Information Technology
Strayer University
Rockville, MD 07.2021 - 06.2023
Skills
Act as technical lead when projects, such as EMR, MedOffice Pro, Server and Computer upgrades to centers, when needed
Software
Windows
Timeline
Associate Of Applied Science - Information Technology
Strayer University
07.2021 - 06.2023
Administrative Technician / RMA
SCA Health
11.2020 - Current
Registered Medical Assistant Certification
Brightwood College - Beltsville
03.2017 - 12.2017
RMA/ Cardio Technician
John’s Hopkins Community Physicians- Heart Care
09.2016 - 11.2020
Sales Representative
Verizon Wireless
08.2015 - 09.2016
Mobile Technician Lead
Best Buy
06.2013 - 08.2015
High School Diploma -
Watkins Mill High School
08.2009 - 06.2013