Summary
Overview
Work History
Education
Skills
Timeline
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Annie Ragsdale

Linden,Ca

Summary

Dedicated professional with a proven track record in delivering excellent customer service, adept at thriving in remote work environments, and processing a strong background in social media management. Known for fostering positive client relationships and leveraging digital platforms for effective communication and engagement.

Overview

20
20
years of professional experience

Work History

Senior Stylist

Stitch Fix Inc
01.2014 - 06.2020


  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their individual needs and preferences.
  • Increased sales revenue by effectively upselling styling services, accessories, and additional wardrobe pieces.
  • Built a loyal clientele through exceptional customer service, consistent follow-up, and tailored communication strategies.
  • Mentored junior stylists to improve their skills and knowledge of the fashion industry while fostering a supportive team environment.
  • Implemented effective time management strategies to balance multiple client projects simultaneously without sacrificing quality or attention to detail.
  • Provided education and guidance to clients on fashion trends and styling techniques.
  • Maintained a professional online presence by consistently updating personal website, portfolio, and social media channels with relevant content and engaging visuals.
  • Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.

Administrative Assistant - Social Media Manager

A Wild Hair Spa and Boutique
01.2011 - 01.2014
  • Enhanced brand visibility by creating and executing targeted social media campaigns.
  • Boosted audience engagement through consistent posting of relevant content across multiple platforms.
  • Developed a strong online presence with strategic use of keywords, hashtags, and trending topics.
  • Curated visually appealing graphics for social media posts that increased overall aesthetic appeal of the brand.
  • Managed scheduling and publishing of daily content, ensuring consistency and timeliness in messaging.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Hair Stylist and coordinator

Ciao Bella
01.2000 - 01.2014
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Established strong relationships with local businesses for cross-promotional opportunities benefiting both parties involved.
  • Assisted management team with marketing initiatives targeting new clientele within the community surrounding the salon location.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Resolved guest complaints about service or style.
  • Organized sales area and work station to showcase products and boost sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Fraud Specialist

Washington Mutual
01.2004 - 01.2009
  • Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
  • Enhanced company security with advanced fraud monitoring systems and tools.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Assisted law enforcement agencies with the prosecution of individuals involved in fraudulent activities.
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Collaborated with cross-functional teams to develop and implement effective anti-fraud policies.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

High School Diploma -

Lodi High School
Lodi, CA

No Degree - General

Delta College
Stockton, CA

Skills

  • Senior Leadership Support
  • Report Creation
  • Account Management
  • Customer Relations
  • Microsoft Word
  • Customer Service
  • Money Handling Abilities
  • Computer Proficiency
  • Administrative Support
  • Quality Control
  • Conflict Resolution
  • Call Triaging
  • Process Optimization
  • Conflict Mediation
  • Clerical Support
  • Critical Thinking
  • Shipping and Receiving Understanding
  • Product Organization
  • Typing Proficiency
  • Brand Representation

Timeline

Senior Stylist

Stitch Fix Inc
01.2014 - 06.2020

Administrative Assistant - Social Media Manager

A Wild Hair Spa and Boutique
01.2011 - 01.2014

Fraud Specialist

Washington Mutual
01.2004 - 01.2009

Hair Stylist and coordinator

Ciao Bella
01.2000 - 01.2014

High School Diploma -

Lodi High School

No Degree - General

Delta College

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Annie Ragsdale