Supply chain and operations leader with MS in Supply Chain Management and experience managing high-volume fulfillment operations. Expertise in inventory management, labor planning, process improvement, cost reduction, and team leadership.
Work History
Operations Manager
1 Year 8 Months
AMAZON, INC. | 12.2024 - Current
Lead daily fulfillment operations for high-volume inventory movement, labor execution, service performance, and cost control.
Analyze labor, forecast, and operational performance data to identify constraints, improve planning accuracy, and optimize execution.
Partnered cross-functionally with planning, operations, and network stakeholders to align labor capacity and inventory flow with business demand, enhancing operational execution.
Lead continuous improvement initiatives to improve service reliability, reduce process variability, and strengthen supply chain responsiveness.
Promoted from L5 to L6 Operations Manager based on sustained operational leadership and talent development impact.
Delivered $34,850 in cost savings by optimizing labor planning and staffing execution while maintaining operational service performance.
Improved operational efficiency by 14.1% in 10 weeks through workflow redesign, labor optimization, and improved execution planning.
Reduced workplace injuries by 46% year-over-year during the highest-volume sales event by leading targeted operational risk mitigation initiatives.
Led implementation of five network-wide operational initiatives, including workforce planning tools that enhanced execution and performance metrics.
Area Manager
4 Years 1 Month
AMAZON, INC. | 11.2020 - 12.2024
Led and developed a team of 80+ associates through coaching, performance management, and talent development.
Promoted from L4 to L5 Area Manager within one year of tenure due to strong contributions to the site.
Reviewed forecasts and adjusted labor plans, aligning staffing with operational demand.
Reduced site defects by 15.8% in four months by improving the sorting process through root cause analysis and standard work.
Achieved promotion from L4 to L5 Area Manager within one year, reflecting significant contributions to site performance.
Led cross-functional projects with site and regional impact, including the launch of MCF packaging for non–Amazon-labeled shipments.
Reviewed forecasts and adjusted labor plans to meet operational demand.
Led cross-functional projects impacting site and region, including successful launch of MCF packaging for non–Amazon-labeled shipments.
Assistant Manager/Server
4 Years 4 Months
LEVURE BAKERY | 06.2016 - 10.2020
Education
Master of Science - Supply Chain Management
University of Minnesota | Minneapolis | 08.2024
Bachelor of Business Administration - International Business
University of Houston-Downtown | Houston | 12.2019
Skills
Supply Chain Operations: Supply chain logistics
Stock Control
Operations Management
Customer Experience
Quality management
Leadership & Communication: Team development
Team Leadership
Cross-Functional Leadership
Professional Communication(English & Spanish)
Analytics & Continuous Improvement: Data analysis
Root Cause Analysis
Problem-Solving Critical thinking
Labor Costs Optimization
Process optimization.
Timeline
Operations Manager
AMAZON, INC.
12.2024 - CurrentRead More
Area Manager
AMAZON, INC.
11.2020 - 12.2024Read More
Assistant Manager/Server
LEVURE BAKERY
06.2016 - 10.2020Read More
University of Houston-Downtown
Bachelor of Business Administration from International Business