Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Annie Robertson

Seattle,WA

Summary

Skills from being a barista:

Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.

Skills from being a line cook:

Punctual professional experienced in following menus and recipes to prepare quality food. Polished in setting up and cleaning equipment for daily food preparation and helping manage supplies. Excellent multitasker recognized for supporting successful kitchen operations.

Skills from being a bagger:

Friendly Bagger with excellent customer service skills and commitment to guest satisfaction. Adept with collecting carts, stocking shelves and answering customer questions. Considered hardworking and dependable.

Overview

2
2
years of professional experience

Work History

Bagger

University District Food Bank
Seattle , WA
08.2023 - 12.2024
  • Organized checkout area to ensure a safe and efficient work environment.
  • Assisted with stocking shelves when necessary.
  • Verified item pricing against printed price lists or computer databases.
  • Assisted customers with loading their purchases into their vehicles.
  • Maintained cleanliness of checkout area including floors, counters, and shelves.
  • Checked expiration dates on food items prior to bagging them.
  • Bagged groceries for customers quickly and accurately.
  • Ensured proper payment was received from customers before completing transactions.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Performed routine maintenance tasks such as sweeping floors, mopping up spills.
  • Inspected produce for freshness, quality, and quantity before bagging.
  • Stacked items in bags to maximize space and prevent breakage.
  • Offered assistance to elderly or disabled patrons who needed help carrying bags out of the store.
  • Provided excellent customer service by answering questions about products and services.
  • Monitored stock levels in store checkout areas and restocked as needed.
  • Adhered to all safety protocols while operating cash register or other equipment as needed.
  • Greeted customers entering the store with a friendly attitude.
  • Greeted customers warmly and answered any questions they had.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
  • Stocked shelves when needed and notated shortages.
  • Answered customer questions regarding products and store services.
  • Trained new employees regarding warehouse procedures and standards.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
  • Returned unwanted merchandise to appropriate store shelves.
  • Collected shopping carts from parking lot and returned to store.
  • Bagged customer items in alignment with industry best practices.
  • Assisted customers with unloading purchases onto conveyor belt at checkout.
  • Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
  • Greeted customers to build rapport and increase customer satisfaction.
  • Retrieved grocery carts from parking lot and returned to appropriate areas.

Line Cook

Silver City Mountain Resort
Sequoia National Park , CA
04.2024 - 08.2024
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Responded quickly to any customer complaints or concerns about their dining experience.
  • Maintained accurate records of daily production sheets including waste logs.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Ensured that all dishes were prepared according to recipe specifications.
  • Adhered to sanitation policies at all times when handling food products.
  • Worked closely with management team in order to meet budget goals while maintaining high quality standards.
  • Organized the storage area to ensure that all necessary items were readily accessible.
  • Tracked inventory levels of all products used in the kitchen on a daily basis.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Monitored product freshness and rotation dates to maintain quality assurance standards.
  • Stocked and restocked kitchen supplies as needed.
  • Followed health and safety standards to ensure safe working environment for employees and customers alike.
  • Conducted regular maintenance checks on equipment ensuring proper functioning order.
  • Inspected equipment for cleanliness prior to use every shift.
  • Assisted in prep work such as washing vegetables or butchering meat when needed.
  • Prepped garnishes to reduce wait times during lunch and dinner rush.
  • Cooked multiple orders simultaneously during busy periods.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
  • Carried pans and trays of food to and from work stations, stove, and refrigerator.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Adhered to portion controls and presentation specifications.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Grilled and deep fried various foods from meats to potatoes.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Washed and peeled ingredients to prepare for different meals and recipes.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Kept stations stocked and ready for use to maximize productivity.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
  • Set up and performed initial prep work for soups, sauces, and salads.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Cleaned food preparation areas, cooking surfaces, and utensils.

Barista

Tougo Coffee
Seattle, WA
02.2023 - 08.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Adhered to health department regulations concerning sanitation standards.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Ground beans for espresso shots according to individual customer specifications.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Supported highest standards of conduct and service to support company reputation.
  • Collected payments and provided accurate change.
  • Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Described menu items to customers and suggested products based on stated preferences.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized official and off-menu coffee and tea preparations.
  • Received and accurately processed customer payments.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Utilized POS system to receive and process customer payments.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Described menu items to customers and suggested appealing products.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Restocked product displays based on demand and projected sales.
  • Checked brewing equipment for proper functionality.
  • Input orders into point of sale system and handled customer payments.
  • Sliced fruits, vegetables and meats for use in food service.
  • Ordered and received supplies to restock beverage items.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Prepared and served hot or cold beverages.
  • Created signs and displays to advertise store products or events.

Education

English Literature & Media And Cultural Studies

Macalester College
Saint Paul, MN
06-2027

High School Diploma -

Seattle Academy of Arts and Sciences
Seattle
06-2023

Skills

  • Customer service
  • Coffee and tea expertise
  • Drink customization
  • Coffee machinery
  • Multitasking and organization
  • Product displays
  • Cash handling
  • Table bussing
  • Cooking
  • Espresso machine operation
  • Clear communication
  • Recipe adherence
  • Food preparation
  • Table setting
  • Coffee expertise
  • Sandwich preparation
  • Menu memorization

Affiliations

- Writing (poetry, prose as well as screenwriting, Macalester College major in English lit)

- Making films (experimental, short documentaries, Macalester College minor in Media and Cultural Studies)

- Playing the guitar since I was six years old

- Ceramics

- Varsity tennis player in high school, club soccer and frisbee at Macalester College

Accomplishments

- Graduated with honors in high school

- Employee of the month (2024)

- Emerald Sound Conference Tennis Champion (2023)

Languages

English
Professional

References

References available upon request.

Timeline

Line Cook

Silver City Mountain Resort
04.2024 - 08.2024

Bagger

University District Food Bank
08.2023 - 12.2024

Barista

Tougo Coffee
02.2023 - 08.2023

English Literature & Media And Cultural Studies

Macalester College

High School Diploma -

Seattle Academy of Arts and Sciences

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