Annie Rodriguez
Arlington,TX
Summary
Proven in enhancing guest satisfaction and streamlining operations, my background spans roles from House Keeper at Compass Group to Barista at Starbucks. Skilled in housekeeping and customer service, I excel in teamwork and maintaining high safety standards. Achieved consistently positive customer feedback by fostering a welcoming atmosphere and ensuring meticulous cleanliness.
Overview
14
14
years of professional experience
Work History
House Keeper
Compass Group
07.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Barista
Compass Group USA
01.2023 - 07.2023
In-Home Caretaker
Private Household
03.2019 - 01.2022
- Educated clients on self-care techniques for enhanced autonomy in managing their wellbeing.
- Maintained detailed records of services provided during each visit, ensuring accuracy in documentation for service reimbursement purposes.
- Developed personalized care plans tailored to each client''s unique needs, promoting overall wellness.
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
- Assisted clients with daily living tasks for improved independence and wellbeing.
- Provided emotional support through active listening and empathetic communication, fostering positive relationships with clients.
- Managed medication schedules to ensure timely administration and improve client health outcomes.
- Prepared nutritious meals according to dietary guidelines, promoting healthy eating habits among clients.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
Barista
Hyatt Regency New Orleans
08.2017 - 01.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Teacher Assistant
Miss Bloomingdale’s Academy
03.2013 - 01.2016
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Assisted teachers with supervision and care of group of Number children.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Mentored and tutored individual students needing additional help.
Barista
Starbucks
10.2010 - 03.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
High School Diploma -
Nimitz High School
Irving, TX05.2011
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Health and safety compliance
- Hospitality background
Timeline
House Keeper
Compass Group
07.2024 - Current
Barista
Compass Group USA
01.2023 - 07.2023
In-Home Caretaker
Private Household
03.2019 - 01.2022
Barista
Hyatt Regency New Orleans
08.2017 - 01.2019
Teacher Assistant
Miss Bloomingdale’s Academy
03.2013 - 01.2016
Barista
Starbucks
10.2010 - 03.2015
High School Diploma -
Nimitz High School