ANNIE ROSE
Redding,CA
Summary
Dedicated professional, skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
13
13
years of professional experience
Work History
SERVER, BUSSER
LULUS RESTAURANT & BAR
05.2024 - Current
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serves food and beverages promptly with focused attention to customer needs.
- Works with POS system to place orders, manage bills, and use time clock,
- Collaborates with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performs opening and closing duties, ensuring the dining area is prepared for seamless service transitions.
- Cultivates warm relationships with regular customers.
- Increases sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
PROFESSIONAL ORGANIZER
MOMMYHELPER ROSE
12.2021 - Current
- Clean, organize and refresh an area for clients
- My goal is always to help make the most of space by ease of use, rid unnecessary things while preserving aesthetic
- Help pack houses or rooms to move clients to new homes, or out of state
- Clean, stage and organize for the selling of clients' homes
- Miscellaneous project help
- Moms tend to have too much on their plate
- I assist in task accomplishment bringing peace of mind and allowing more uninterrupted time with their family.
NANNY, HELPER
NIKI KING
06.2011 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Administered basic first-aid and medication in emergency situations.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
MANAGER, SERVER, BARISTA
DEJA VU RESTAURANT
12.2013 - 10.2021
- Crafted and served brand-specific café beverages daily with speed, quality and consistency
- Controlled line and crowd with personable, efficient service
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Created original artwork and handwritten quotes for 'Specials' board and displays daily
- Restocked display cases with attractive arrangements to promote specialty food items
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise
- Propelled continuous improvements and strategically capitalized on current market trends
- Conducted interviews to hire and terminate when necessary to better the team and overall business
- Adjusted job assignments and schedules to keep pace with business needs
- Factoring in processes, employee knowledge and customer demands
- Evaluated employees' strengths and weaknesses and assigned tasks based upon experience and training
- Cultivated warm relationships with customers to improve retention, and created an environment both employees and customers want to come back to
- Managed day to day practices, cleanliness, ordering and merchandising, inventory, payroll, scheduling, POS programming etc.
SERVER
KARLINE'S RESTAURANT & BAR
11.2018 - 09.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- On call banquet server and extra holiday help
- Welcomed questions while using extensive knowledge of menus (i.e
- Wine list, seasonal, etc.) to recommend, upsell, problem solve and ensure allergy awareness
- Worked fluently with POS system
- Programmed system to ensure greater efficiency for entering orders, proper up-charges, and kept up-to-date for seasonal drinks and menus
- Consistently upsold high-profit items such as appetizers and mixed drinks to increase sales
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Used down time to restock supplies, clean, side work, help co-workers, strengthen relationships with customer base, manage company social media, etc.
TANNING EXPERT
PALM BEACH TAN
04.2013 - 04.2014
- Maintained sanitary work environment, upheld tanning safety standards and respectfully educated consumers on healthy ways to take care of their skin
- Offered hands-on assistance to customers, assessed their needs and expressed up-to-date knowledge about all current products
- Completed regular inventory counts to verify stock, address discrepancies and forecast future needs
- Generated business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Monitored cash intake and deposit records, increasing accuracy and reducing errors.
Education
High School Diploma - undefined
Shasta High School
Redding, CASkills
- Common sense & quick learner
- 10 years in customer service and restaurant industry
- Professional and prompt
- Calm under pressure and works well in high stress enviroments
- Always eager to learn more
- Able to multitask with ease
Always works as a team player, "team work makes the dream work"
- Proper and habitual sanitary practices
References
DANIELLE CAPLES
Mobile: (530) 410-5309
KARLINE NIVER
Mobile: (530) 941-4669
JOSEPHINE RISK
Mobile: (530) 209-2054
NIKI KING:
Mobile: 1(505) 270-4815
Timeline
SERVER, BUSSER
LULUS RESTAURANT & BAR
05.2024 - Current
PROFESSIONAL ORGANIZER
MOMMYHELPER ROSE
12.2021 - Current
SERVER
KARLINE'S RESTAURANT & BAR
11.2018 - 09.2021
MANAGER, SERVER, BARISTA
DEJA VU RESTAURANT
12.2013 - 10.2021
TANNING EXPERT
PALM BEACH TAN
04.2013 - 04.2014
NANNY, HELPER
NIKI KING
06.2011 - Current
High School Diploma - undefined
Shasta High School
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