Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annie Rucker

New Orleans,LA

Summary

Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity. Talented kitchen leader offer over 20 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Experienced Food Service Manager bringing demonstrated success in developing and motivating strong restaurant teams to assist 300 customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning. Food Service certified. Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach. Attentive kitchen Manager with 20 years of experience in Food Service industry. Expert in decreasing spending while increasing overall customer satisfaction and closely monitoring employees for best-in-class service. Knowledgeable about Food Service management with training in POS Systems/Spreadsheets. Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in Food & Beverage management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs. Reliable employee seeking Kitchen Management/Food Management position. Offering excellent communication and good judgment. Enthusiastic Kitchen Management eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Food Preparation and training in Food presentation. Motivated to learn, grow and excel in Food Service/Food & Beverage. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Kitchen Management position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Food Service/Food & Beverage professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

36
36
years of professional experience

Work History

Kitchen Supervisor

Sodexo/Akili Academy
New Orleans, LA
03.2019 - Current
  • Monitored food preparation, production and plating for quality control.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Oversaw grill, stove and oven and cleaned equipment after every shift.
  • Controlled food costs and managed inventory.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Created new recipes, outlined steps and training staff on correct preparation.
  • Set and oversaw weekly and special event menu plans.
  • Developed recipes and menus by applying understanding of market demand and culinary trends,
  • Cut spending through effective inventory management and supply sourcing.
  • Decreased necessary training time by updating and overhauling training program.
  • Accurately completed end-of-day financial tasks worth over $5000 of cash and card transactions daily.
  • Introduced Check List program and effectively managed employee mistakes to decrease overall waste by 60%.
  • Introduced Supply & Demand for scheduling needs to successfully create long-term schedules for 1 daily shift and 8 employees.

Assistant Kitchen Manager

Langenstein's
New Orleans, LA
06.2009 - 06.2017
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Checked and tested foods to verify quality and temperature.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Managed restaurant marketing, sales building and community involvement.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed unique events and special promotions to drive sales.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Enhanced business productivity by training 10 team members and 10 servers on best practices and protocols.
  • Increased kitchen efficiency 70% by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Enhanced sales by promoting Low cab, specialty meats, Soups, Salads, and Catering food services products and assisting with creative menu selections.

General Manager

Sodexo/Belle Chasse Academy
Belle Chasse, LA
08.2009 - 05.2015
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Launched new, robust business management software system, resulting in improved operational insight and planning.
  • Directed successful operational turnaround, eliminating over $2000 in debt within 6 months.

General Manager

Sodexo/Isidore Newman Highschool
New Orleans, LA
08.1999 - 05.2009
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Launched new, robust business management software system, resulting in improved operational insight and planning.
  • Directed successful operational turnaround, eliminating over $3500 in debt within 10 months.

Food Service Manager

Sodexo/Tulane University
New Orleans, LA
10.1989 - 05.1999
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw training of more than [Number] team members.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Tracked food production levels, meal counts and supply costs.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Orchestrated positive customer experiences by overseeing every area of Food Service/Customer Satisfaction operations.
  • Integrated service and team management strategies to boost business profits.
  • Set schedules for 12 staff by planning and designating shifts and hours.
  • Limited portion sizes and used garnishes to control food costs.
  • Resolved escalated customer issues and boosted retention rates by 60%.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Purchased food and cultivated strong vendor relationships.
  • Maximized quality assurance by completing frequent line checks.
  • Enhanced business productivity by training 12 team members and 5 servers on best practices and protocols.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Enhanced sales by promoting Catering Services?Amenities products and assisting with creative menu selections.
  • Increased kitchen efficiency 60% by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Reduced financial inaccuracies by using POS/Microsoft system while verifying receipts.

Education

BBA - Business

Jose Marti
Havanna, Cuba
06.1991

High School Diploma -

Roosevelt Highschool
Atlanta, GA
06.1981

Skills

  • Work Station Assignments
  • Work Schedule Creation
  • Cash Receipt Balancing
  • Worker Training
  • Food and Beverage Service
  • Dining Area Cleaning Supervision
  • Safety Training
  • Service Training
  • Payment Acceptance
  • Payroll Preparation
  • Alcoholic Beverage Service
  • Production Reporting
  • Food Portion Specification
  • Production and Time Sequencing
  • Kitchen Staff Management
  • Deposit Preparation
  • Hiring and Firing
  • Orientation and Onboarding
  • Timesheet Organization
  • Work Area Inspections
  • Equipment Arrangement Specifications
  • Kitchen Sanitization
  • Operational Reporting
  • Safe Work Practices
  • Proper Storage Procedures
  • Shipment Preparation
  • Brand Loyalty
  • Maintaining Clean Work Areas
  • Plates Presentation
  • Health Code Requirements
  • Kitchen Equipment Operation
  • Disciplinary Action
  • Inventory Control
  • Food Plating and Presentation
  • Optimal Inventory Levels
  • High-Volume Dining
  • Food Safety Understanding
  • High-Volume Environments
  • Portion Standards
  • Weekly Menu Preparation
  • Food Production Management
  • Restaurant Operation
  • Nutritional Assessment
  • Customer Needs Assessments
  • Theft Procedures Establishment
  • Serving Arrangements Collaborations
  • Personnel Data Reporting
  • Staff Forecasting
  • Waste Procedures Establishment
  • Service Quality Standards Evaluation
  • Workforce Now
  • Ingredient Estimation
  • Operational Problems Analysis
  • Reservation Coordination
  • New Products Evaluation
  • Food Assembly Supervision
  • Departmental Strategies Development
  • Supplies Forecasting
  • Greeting and Seating Guests
  • Equipment Purchasing
  • Special Menu Planning
  • Food Delivery Oversight
  • Data Entry Software
  • Policy Development
  • Master Menu Analysis
  • Work Procedures Evaluation

Timeline

Kitchen Supervisor

Sodexo/Akili Academy
03.2019 - Current

General Manager

Sodexo/Belle Chasse Academy
08.2009 - 05.2015

Assistant Kitchen Manager

Langenstein's
06.2009 - 06.2017

General Manager

Sodexo/Isidore Newman Highschool
08.1999 - 05.2009

Food Service Manager

Sodexo/Tulane University
10.1989 - 05.1999

BBA - Business

Jose Marti

High School Diploma -

Roosevelt Highschool
Annie Rucker