Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Annie Salinas

Anna

Summary

Dedicated front desk professional with a strong focus on enhancing guest experiences, effective communication, and problem-solving. Skilled in reservation management and complaint resolution, ensuring high levels of customer satisfaction. Results-driven front office manager with over four years of experience in the hospitality industry. Known for implementing operational improvements and fostering team collaboration, leading to enhanced service delivery and guest satisfaction. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Homewood Suites Hilton
Allen
06.2025 - Current
  • Greeted guests warmly and checked them into the hotel efficiently.
  • Answered phone calls promptly and addressed guest inquiries effectively.
  • Managed reservation systems to ensure accurate bookings and availability.
  • Assisted guests with check-out procedures and payment processing smoothly.
  • Coordinated with housekeeping to maintain room readiness for arrivals.
  • Provided information about hotel amenities and local attractions to guests.
  • Handled guest complaints professionally, ensuring satisfaction and resolution.
  • Collaborated with team members to enhance front desk operations daily.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided excellent customer service while upholding company policies.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Resolved customer complaints promptly and courteously.
  • Inputted guest information into computer system accurately and securely.
  • Processed payments accurately and efficiently.
  • Managed cash drawer responsibly throughout shift.
  • Maintained cleanliness of lobby area at all times.
  • Provided information about hotel amenities, services, and local attractions.
  • Scheduled reservations for groups and special events.
  • Verified accuracy of room rates and other charges during check-in process.
  • Kept accurate records of guest transactions.
  • Generated daily reports detailing occupancy levels, revenue amounts.

Sales Coordinator

Hilton Garden Inn Hotel
Frisco
06.2022 - 01.2025
  • Assisted guests with reservations and inquiries to enhance customer experience.
  • Managed communication between departments to streamline operations and services.
  • Coordinated event logistics for meetings and conferences at the hotel.
  • Organized promotional materials for marketing campaigns and hotel events.
  • Supported sales team by preparing reports on client feedback and market trends.
  • Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
  • Supported sales team by delivering current territory sales data and costing information.
  • Performed follow-up calls with customers after each sale was completed.
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
  • Maintained an up-to-date database of prospective clients and their contact information.
  • Coordinated and finalized sales proposals to complete purchases.
  • Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
  • Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
  • Assisted in developing new business proposals for potential customers.
  • Set up meetings with potential clients and listened to their wishes and concerns.

Front Office Manager

Hilton Garden Inn
Ardmore
02.2019 - 01.2023
  • Managed front desk operations and coordinated guest check-ins and check-outs.
  • Supervised front office staff, ensuring efficient workflow and excellent customer service.
  • Scheduled appointments and maintained the calendar for management and team meetings.
  • Maintained office supplies inventory, ordering as necessary to ensure availability.
  • Implemented standard operating procedures for front desk operations and guest services.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Collaborated with other departments to streamline communication and improve service delivery.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Established strong relationships with corporate clients in order to foster repeat business opportunities.
  • Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
  • Managed inventory levels for supplies used at the front desk such as stationary items, key cards.

Education

High School Diploma -

Ardmore High School
Ardmore, OK
05-2016

Skills

  • Event coordination
  • Complaint resolution
  • Guest services
  • Payment processing
  • Reservation management
  • Front desk operations
  • Customer relationship management
  • Team collaboration
  • Data entry accuracy
  • Sales support
  • Problem solving
  • Time management
  • Effective communication
  • Attention to detail
  • Interpersonal skills
  • Financial records oversight
  • Front desk management
  • Service dispatching

Languages

Spanish
Full Professional

Timeline

Front Desk Agent

Homewood Suites Hilton
06.2025 - Current

Sales Coordinator

Hilton Garden Inn Hotel
06.2022 - 01.2025

Front Office Manager

Hilton Garden Inn
02.2019 - 01.2023

High School Diploma -

Ardmore High School

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