ANNIE Schroeder
Greenville,TX
Summary
Dynamic leader with a proven track record at Tru Tan, excelling in customer service and inventory management. Spearheaded initiatives that significantly enhanced client satisfaction and operational efficiency. Skilled in training staff and implementing health and safety regulations, demonstrating a strong commitment to quality service and team development.
Overview
23
23
years of professional experience
Work History
Tanning Salon Manager
Tru Tan
07.2024 - Current
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing new products.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Achieved personal sales goals by upselling products to meet individual needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Maintained clean and inviting salon atmosphere, complying with health and safety standards to ensure client well-being.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
- Delegated workplace responsibility to appropriate staff.
Night Crew Manager/ Day Stock Manager
Holiday Market/ North State Grocery
07.2019 - 03.2024
- Increased customer satisfaction by addressing concerns promptly and professionally, ensuring a positive shopping experience.
- Reduced inventory discrepancies by conducting thorough audits and maintaining accurate records.
- Facilitated clear communication between night crew members and day staff, ensuring seamless handover of responsibilities each morning.
- Managed nightly truck shipments receipt process; unloading merchandise efficiently while verifying order accuracy against invoice documentation.
- Coordinated efforts with Loss Prevention teams to reduce instances of theft and shrinkage within the store area.
- Contributed to increased sales performance by effectively managing promotional displays and signage during overnight shifts.
- Implemented safety protocols to minimize workplace accidents, promoting employee well-being and adherence to regulations.
- Monitored product expiration dates diligently, rotating stock to ensure freshness while minimizing losses due to spoilage or returns.
- Mentored new employees, providing comprehensive training on store policies, procedures, and systems.
- Streamlined processes for stocking shelves, resulting in decreased product spoilage and waste.
- Collaborated with other department managers to develop cross-functional solutions for improved store operations.
- Assisted HR in recruiting talented individuals for night shift positions, contributing towards building a high-quality workforce.
- Maintained a clean and organized store environment through meticulous attention to detail and consistent oversight.
- Managed up to 6 employees in delivering smooth, productive night shift operations.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Trained and mentored new and existing staff to achieve best practices.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.
- Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
- Streamlined receiving process, accelerating availability of new stock on floor.
Starbucks Associate
Safeway/ Starbucks
06.2011 - 06.2018
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Department Manager/ Night Crew Leader/Assistant Floral Manager
Safeway
10.2004 - 06.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
Filling Clerk
Robs Industrial Services
02.2002 - 04.2004
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
Education
High School Diploma -
Fortuna Union High School
Fortuna, CA06-1998
CNA Certification - Nursing
College of The Redwoods
Eureka, CA01-1998
Skills
- Customer service
- Training staff
- Scheduling
- Cleanliness and sanitation
- Client relations
- Inventory controls
- Recruitment and hiring
- Health and safety regulations
- Supply management
- Loss prevention
- Commitment to quality and service
- Accurate money handling
- Perform well in high-demand, fast-paced environments
- Stock maintenance
- Fast learning
- Inventory management
- Time management
- Decision-making skills
- Problem-solving skills
Accomplishments
- Business Development - Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service.Enhanced company reputation and grew business by [highlight of achievement].
customer safety and employee safety for three years in a row, accident free
I was head of the safety program at Safeway groceries for 3 years. I maintained a safe work environment for customers and employees for 3 continuous years,receiving yearly awards for a safe and accident free store.
Timeline
Tanning Salon Manager
Tru Tan
07.2024 - Current
Night Crew Manager/ Day Stock Manager
Holiday Market/ North State Grocery
07.2019 - 03.2024
Starbucks Associate
Safeway/ Starbucks
06.2011 - 06.2018
Department Manager/ Night Crew Leader/Assistant Floral Manager
Safeway
10.2004 - 06.2018
Filling Clerk
Robs Industrial Services
02.2002 - 04.2004
High School Diploma -
Fortuna Union High School
CNA Certification - Nursing
College of The Redwoods
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