Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Annie Sierra

Orlando

Summary

Dynamic hospitality professional with a proven track record at The Walt Disney Company, excelling in customer service and teamwork. Skilled in housekeeping and health compliance, I enhanced guest experiences through meticulous attention to detail and effective communication. Recognized for streamlining operations, I consistently improved service efficiency and guest satisfaction.

Overview

15
15
years of professional experience

Work History

Housekeeper

The Walt Disney Company
07.2023 - Current
  • Maintained cleanliness and organization of guest rooms and common areas to enhance guest experience.
  • Followed safety and sanitation protocols to ensure a safe environment for guests and staff.
  • Assisted in inventory management of cleaning supplies, ensuring availability and proper storage.
  • Collaborated with team members to efficiently complete daily cleaning schedules and tasks.
  • Adapted quickly to changing priorities, maintaining high standards of cleanliness under tight deadlines.
  • Utilized specialized cleaning equipment and products to achieve optimal results in various environments.
  • Reported maintenance issues promptly, contributing to timely resolution and guest satisfaction.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Food and Beverage Team Leader

The Walt Disney Company
09.2017 - 07.2023
  • Led daily operations to ensure exceptional guest experiences and service standards.
  • Trained and mentored staff in food safety procedures and customer service excellence.
  • Collaborated with culinary team to develop seasonal menus and optimize offerings.
  • Evaluated team performance, providing feedback to enhance skills and productivity.
  • Coordinated special events, ensuring seamless execution and guest satisfaction.
  • Implemented process improvements that streamlined operational workflows and reduced wait times.
  • Developed a positive work environment by fostering open communication and teamwork among staff members.
  • Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Improved customer satisfaction by implementing efficient food and beverage service strategies.
  • Streamlined inventory management with efficient ordering and storage procedures.
  • Monitored inventory levels and implemented cost-control measures for efficient resource management.
  • Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.
  • Managed daily operations, including scheduling, budgeting, and employee evaluations for continuous improvement.

Food and Beverage Associate

Universal Orlando
04.2023 - 06.2023
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of supplies.
  • Collaborated with kitchen staff to maintain food safety standards and streamline service delivery processes.
  • Trained new associates on operational procedures and best practices for food preparation and presentation.

Merchandise Associate

The Walt Disney Company
04.2010 - 09.2012
  • Managed inventory levels, ensuring accurate stock availability and timely replenishment.
  • Collaborated with team members to enhance merchandising displays, improving customer engagement.
  • Trained new associates on company policies, procedures, and best practices for merchandise handling.
  • Analyzed sales trends to optimize product placement and drive increased sales performance.

Education

Penn Foster Career School
Scranton, PA

Bachelor of Science - Criminal Justic

Southern New Hampshire University
Hooksett, NH
05-2030

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Cleaning techniques
  • Health and safety compliance
  • Bed making proficiency
  • Hospitality background
  • Customer service-focused
  • Excellent oral and written communication

Languages

Spanish
Native or Bilingual

Timeline

Housekeeper

The Walt Disney Company
07.2023 - Current

Food and Beverage Associate

Universal Orlando
04.2023 - 06.2023

Food and Beverage Team Leader

The Walt Disney Company
09.2017 - 07.2023

Merchandise Associate

The Walt Disney Company
04.2010 - 09.2012

Penn Foster Career School

Bachelor of Science - Criminal Justic

Southern New Hampshire University

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