Annie Sifontes
Miami,FL
Summary
Dedicated with professional attitude prioritizing the meeting of company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Quick learner, highly committed with hardworking mentality to maintain quality of services.
Very detail oriented and meticulous to achieve that tasks are carried out in the most appropriate ways.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
RT Fulfillment/ NF Skin
03.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Worked with SaaS (Software as a Service) shipping platform managing daily orders.
- Rapid response to emails resolving any type of customer query about shipments, products, packaging, delivery times.
- Assisted in other departments when the employee was not available while also carrying out the responsibilities of my position in order to fulfill daily work tasks.
- Answered phone calls with immediate responses to customer queries and collected correct customer information.
- Assisted in verifying orders before being sent to ensure their correct fulfillment in the shortest possible time and reduce the margin of errors.
- Managed inventory, carefully keeping track of the amount of supplies used in the week and ordering when necessary.
- Worked directly with the company's software to assist with the billing area by creating invoices. I collected the necessary information from this software whenever it was necessary to generate sales reports and thus estimate the purchase of products.
Education
Certified Professional Coder - Health Informatics (HI)
AAPC
Online 12.2023
GED -
Miami Dade College
Miami, FL07.2022
Skills
- Cost Reduction
- Product and service knowledge
- Recruiting and interviewing
- Task Delegation
- Operations Management
- Policy Enforcement
- Staff Supervision
- Problem-Solving
Certification
- CPC - Certified Professional Coder
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
RT Fulfillment/ NF Skin
03.2021 - Current
Certified Professional Coder - Health Informatics (HI)
AAPC
GED -
Miami Dade College
- CPC - Certified Professional Coder
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