Annie Stewart
Kansas City,MO
Summary
Personable and dedicated professional with self-motivated nature focused on independently handling project and team needs. Highly organized in preparing documentation, schedules and communications.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager
Veritas Selections
08.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
Account Sales Representative
Southern Glazer's Wine And Spirits
10.2019 - 07.2020
- Maximized sales revenue by identifying and pursuing new business opportunities.
- Built strong relationships with clients through exceptional customer service and regular followups.
- Implemented a consultative approach to selling, understanding client needs and tailoring solutions accordingly.
- Participated in industry events and networking activities to expand professional network and generate leads.
- Provided ongoing support for existing clients, addressing concerns, resolving issues, and maintaining high levels of satisfaction.
Front of House Manager
Merchants Pub & Plate
02.2015 - 10.2019
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Trained new hires on company policies, procedures, as well as proper food handling techniques.
- Handled reservation system proficiently utilizing guest information in order to enhance their overall dining experience.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bar Manager
Six Mile Chophouse
10.2012 - 01.2015
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Education
Bachelor of Arts - Textile Design / Art History
University of Kansas
Lawrence, KS05.2011
Skills
- Brand Management
- Customer Service
- Client Relationship Management
- Lead Prospecting
- Data Analytics
- Schedule Management
- Account Development
- Critical Thinking
- Virtual Collaboration
- Organizational Skills
- Attention to Detail
- Remote Work Experience
Certification
Certified Sommelier
Court of Master Sommeliers-America
Affiliations
- Art
- Food & Dining
Timeline
Account Manager
Veritas Selections
08.2020 - Current
Account Sales Representative
Southern Glazer's Wine And Spirits
10.2019 - 07.2020
Front of House Manager
Merchants Pub & Plate
02.2015 - 10.2019
Bar Manager
Six Mile Chophouse
10.2012 - 01.2015
Bachelor of Arts - Textile Design / Art History
University of Kansas
Certified Sommelier
Court of Master Sommeliers-America
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